Senior Account Manager

Description

TITLE Senior Account Manager
DEPARTMENT Client Services
DIVISION NP Digital
LOCATION Remote US

ABOUT OUR COMPANY

NP Digital (NPD) is a global award-winning performance marketing agency. AdAge named us Performance Marketing Agency of Year, Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and both Inc. and AdAge listed us on their Best Places to Work lists.

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, programmatic display, performance creative and conversion rate optimization.

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.

ABOUT THE OPPORTUNITY

We are seeking a strategic client services professional (Senior Account Manager) with digital and performance marketing experience for Enterprise organizations.

The Senior Account Manager is a client-facing leader responsible for managing day-to-day client relationships and ensuring the successful execution of marketing programs. This role plays a critical part in delivering a strong client experience, acting as a bridge between internal teams and client stakeholders.

Working both independently and in partnership with an Account Director, the Senior Account Manager helps drive account performance, supports strategic initiatives, and ensures work is aligned to client goals and expectations. This role may lead smaller accounts independently while contributing to larger, more complex engagements.

The ideal candidate has a well-rounded digital marketing background, thrives in a fast-moving agency environment, and demonstrates strong communication, organization, and problem-solving skills. They are comfortable managing multiple workstreams, collaborating across teams, and bringing a data-driven mindset to client engagements.

This is a newly created role to support the team’s growth. To qualify candidates must reside and be eligible to work in the United States.

ABOUT THE RESPONSIBILITIES

• Manage day-to-day client relationships and serve as a primary point of contact for assigned accounts
• Lead execution and coordination across internal teams to deliver high-quality work aligned with client goals
• Support development of marketing strategies in collaboration with Account Directors and cross-functional teams
• Build strong relationships with mid-to-senior level client stakeholders
• Ensure alignment between client objectives and campaign execution, tracking performance and surfacing insights
• Identify opportunities for account growth and optimization, escalating and partnering with senior leadership as needed
• Proactively flag risks, challenges, and resource needs to ensure smooth delivery
• Contribute to a positive client experience through strong communication, organization, and follow-through

ABOUT YOU

• 5+ years of experience in a digital marketing agency environment, with experience in Performance Marketing and Integrated Digital Strategy
• 2+ years of experience supporting or leading Enterprise-level client engagements
• Proven ability to manage day-to-day client relationships and deliver high-quality work across multiple projects or accounts
• Experience contributing to the development of integrated marketing strategies across SEO, SEM, Paid Social, Display, Content, and other performance channels
• Strong relationship-building skills, with experience working with mid-to-senior level client stakeholders
• Experience leading cross-functional teams and collaborating effectively to drive execution and results
• Proactive problem-solver with a strong attention to detail and commitment to exceptional client service
• Excellent written and verbal communication skills
• Working knowledge of data, analytics, and performance reporting to support optimization and insights
• Google Ads and Google Analytics certifications are a plus

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. Career path opportunities for this department include:

• Senior Account Manager (typically 5+ years)
• Account Director (typically 7+ years)
• Senior Account Director (typically 10+ years)

ABOUT OUR BENEFITS

We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:

• National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available
• Flexible paid time off; 16 weeks maternity and 6 weeks paternity leave
• Health Savings Accounts with employer contribution, Healthcare Flexible Spending Accounts, Dependent Care FSA
• Vision and dental coverage
• Employer-paid short-term disability and life and AD&D insurance
• Employer-paid premium subscription to the Calm app
• Employer-paid virtual healthcare support through First Stop Health
• Voluntary pet insurance for your furry family members
• Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance
• New hire technology stipend to set up home office
• Employer-sponsored 401(k) retirement with Roth option

ABOUT THE COMPENSATION

• Base Salary: USD $100,000 to $115,000; depending on experience and skills
• Bonus eligible

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.

Own It
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results.

Have Fun
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

ABOUT OUR PRACTICES

NP Digital takes a human-centric approach to hiring. AI tools may assist with administrative or creative tasks, but all evaluations and decisions are made by our awesome people.

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.