Commercial Underwriter at Insure Connect Services

Flexibility: Remote
Location: Cape Town, Johannesburg & Port Elizabeth.

Role Overview:

As a Commercial Underwriter in our talent pipeline, you will be responsible for delivering highquality underwriting services to our international market clients when demand arises. You’ll play a key role in retaining existing clients and driving new business while maintaining high operational standards.

Core Responsibilities:

Financial:

• Proactively reduce cancellations and achieve retention targets.
• Contribute to reducing operational expenses while optimizing underwriting processes.

• Client Relations:

  • Maintain accurate, timely, and professional communication with all stakeholders (clients, brokers, account executives, insurers).
  • Foster longterm relationships to ensure client satisfaction and business growth.

  • Business Processes:

    • Adhere to company quality standards and regulatory requirements across various processes including new business, renewals, and endorsements.
    • Analyze client portfolios, request and assess quotes, provide necessary information to clients, and raise premiums as required.

    • Documentation & Filing:

      • Ensure all relevant documents are filed electronically and physically for accurate recordkeeping.
      • Manage cancellations, ensuring they are processed in line with retention strategies.

      • Refunds & Invoices:

        • Raise invoices and request refunds from line managers, filing the appropriate documents electronically and physically.

        • Client & Team Communication:

          • Maintain proactive and timely communication with clients and account executives regarding portfolio movements.
          • Meet and exceed productivity targets, contributing to team success and performance improvements.

          • Learning and Growth:

            • Embody the ICS Way and demonstrate a commitment to continuous selfdevelopment.
            • Share insights and knowledge with the team to improve overall performance.

            • Minimum Requirements:

              • Qualifications: Matric or equivalent. Degree or Diploma advantageous
              • Experience: 3+ years experience in Commercial Underwriting
              • Willing to time shift for international brokers
              • Location: Based in Cape Town, Port Elizabeth or Johannesburg, South Africa. For IT and team support.
              • Candidates must have a dedicated home office setup, including a reliable internet connection and a quiet, professional environment for remote work.
              • English proficiency, presentability and confidence. You will be required to submit a video recording.

              • Joining our talent pipeline allows you to be part of an evolving team, where you’ll be ready to step in and provide exceptional claims service to clients in the insurance market as soon as demand arises.