Offer summary

Qualifications:

Bilingual proficiency in French and English., Strong customer service skills., Excellent listening and attention to detail., Ability to work efficiently in real-time data entry..

Key responsibilities:

Listen to customer voice clips and accurately capture data.

Support multiple Data Entry clients with adaptable call flows.

Ensure quick call progression to maintain customer satisfaction.

Follow strict quality standards for data coding and entry.

Job description

This is a remote position.

Data Entry Support Agents will provide real-time interactive voice response (IVR) correction by listening to customer voice clips (“utterances”) of live calls and capturing the appropriate concept or data and entering the information into an innovative system. The Data Entry Support Agents will support a variety of Data Entry clients and the Data Entry program is not specific to one particular client of the Data Entry Client Program. The Data Entry clients may be removed or added to the program. The nature of the service is moving live calls along that are in a set pattern or a “call flow process” in which the IVR could not recognize certain words (gets stuck). The IVR system needs your assistance to move the call on in less than a second to avoid customer dissatisfaction. There is no interaction with customers. This is a real-time data entry only program. Data Entry Support Agents will be required to follow strict quality standards to ensure contacts have been coded correctly and are completed efficiently.