Customer Service Specialist

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met and their concerns addressed promptly. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order processing, and troubleshooting issues.
• Handle cash transactions accurately and efficiently while maintaining proper cash handling procedures.
• Maintain detailed records of customer interactions and transactions in our computerized system.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Uphold company policies and procedures while ensuring compliance with industry standards.
• Provide feedback on customer interactions to enhance service quality.

Skills

• Strong communication skills in English; bilingual abilities are a plus.
• Previous experience in customer service or sales is preferred.
• Proficient typing skills with the ability to navigate computer systems effectively.
• Excellent phone etiquette with a friendly demeanor when interacting with customers.
• Ability to handle cash transactions accurately and responsibly.
• Strong organizational skills with attention to detail in documenting customer interactions.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team.

Join us in delivering outstanding service while growing your career in a supportive environment!