Offer summary

Qualifications:

Experience in a customer service environment., Proven administration skills with IT proficiency., Effective communication skills with a confident telephone manner., Numerate and accurate with a good eye for detail..

Key responsibilities:

Handling telephone inquiries from customers and brokers promptly and professionally.

Completing all required administration tasks including proposal loading, Direct Debits, and payment preparations.

Maintaining accurate and up-to-date records and documentation.

Using Salesforce to communicate with introducers and clients, responding to queries within service level agreements.

Job description

OPERATIONS ADMINISTRATOR

WELLINGBOROUGH (HYBRID)

Utilise your skills in this varied role, providing exceptional service to brokers and customers and ensuring effective administration throughout the life of their agreements.

Why join us?

We provide full training, so you’ll be well-equipped to succeed. With a varied and busy workload, you won’t get bored, and withing a collaborative and supportive team there is always someone to help.

Benefits include 25 days’ annual leave (plus bank holidays), private medical insurance, pension scheme, onsite subsidised restaurant, free onsite parking (with EV charging points) and a range of discounts and benefits through our Reward Gateway platform.

The practical bits

Hours of work are 9am to 5pm Monday to Friday. You will work onsite 5 days a week during probation to embed training, and can then work from home up to two days a week post-probation.

What your day will look like

Handling telephone inquiries customers and brokers promptly and professionally.
Completing all required administration including proposal loading, Direct Debits, change of details, and preparation of payments.
Maintaining accurate and up-to-date records and documentation.
Completing searches and supplier validations for new agreements
Using Salesforce to communicate with our introducers and clients, responding to queries within agreed service level agreements.

What we are looking for

Experience in a customer service environment.
Proven administration skills with IT proficiency.
Effective communication skills with a confident telephone manner.
Numerate and accurate with a good eye for detail.
Able to thrive in a fast-paced environment.
Experience with Salesforce would be helpful, but is not a requirement.

Who we are

Arkle Finance is an ambitious and dynamic Asset Finance lender providing financing products to 5,000 individuals and corporate clients. We pride ourselves on delivering a high-quality, reliable and friendly service to our introducers and end clients. Over the last three years, we have renewed our infrastructure and are now ready to accelerate our growth to realise our full potential – aided by our supportive parent, the Weatherbys Banking Group.

Next steps

Apply now to start your journey with Arkle Finance, and one of our Talent Acquisition team will be in touch within 5 working days.

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