Offer summary

Qualifications:

No formal degree or certifications required., Strong communication skills and positive attitude., Enthusiastic and customer-focused mindset., Willingness to learn about insurance industry and platform..

Key responsibilities:

Respond to customer inquiries via email, phone, and chat.

Assist customers in understanding their options and provide tailored solutions.

Troubleshoot technical issues related to the platform.

Maintain accurate records of customer interactions and follow up to ensure resolution.

Job description

Kickstart your career in insurance with BizCover!

No degree? No certifications? No worries. We’re always on the lookout for good people! Whether you’ve recently finished high school (HSC), are studying at TAFE, completing a vocational course or a degree, or just considering a change in your career direction - we want to hear from you. We’re on the lookout for enthusiastic, customer-focused individuals to join our team as Customer Service Agents (Call Centre). If you’ve got great communication skills, a positive attitude, and a genuine desire to help people, we’ll teach you the rest.

BizCover who?

At BizCover, we support small businesses by making insurance simple and hassle-free. You’ll be the first point of contact for our customers, helping them understand their options and ensuring they have a great experience from start to finish.

Requirements

About the role:

· Respond to customer inquiries via email, phone, and chat.

· Work closely with customers to understand their needs and provide tailored solutions.

· Troubleshoot technical issues to help customers make the most of our platform.

· Keep up to date with insurance industry knowledge to provide the best possible recommendations.

· Maintain accurate records of customer interactions and provide feedback to management.

· Follow up with customers to ensure their issues have been resolved.

Why BizCover?

We pride ourselves on a diverse workforce – welcoming people from all walks of life! We believe this is what builds a creative and fun workplace!

We’re always on the lookout for people who are:

Customer Fanatics - A person who always delivers a first-class customer experience
Drumbeaters - A person who enthusiastically celebrates and supports their team mates and the business
Finishers - A person you can trust to get it done
Advancer - A person who always wants do better
Register your interest today, we’d love to hear from you!

Please note: This role is only open to candidates with full Australian working rights. Unfortunately, we are unable to consider applicants on student or temporary work visas.

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