Account Manager (Digital Agency/Digital Strategy)

Do you come from a digital agency or consulting background and know exactly what separates a good digital experience from a great one? Are you passionate about helping enterprise clients transform their digital presence through data-driven strategy and cutting-edge solutions?

We’re looking for an Account Manager to join our sales team — someone who can bridge the gap between digital strategy and solution design, and who thrives on partnering with clients to solve complex challenges using the Squiz Digital Experience Platform (DXP).

About the Role

As an Account Manager, you’ll play a dual role: strategic advisor and solutions lead. You’ll be the go-to partner for a portfolio of enterprise clients, helping shape their digital roadmaps while identifying opportunities to deliver measurable outcomes using our technology. This isn’t just account management — this is consulting-led growth with a deep focus on digital experience.

You’ll be responsible for:

• Growing and managing a portfolio of enterprise accounts
• Leading strategic conversations with executive and operational stakeholders
• Uncovering customer pain points and delivering tailored digital solutions
• Advising clients on website, portal, and intranet strategy, UX, content, and DXP best practices
• Creating and delivering compelling proposals, pitch decks, and business cases
• Selling on value, outcomes, and ROI — not just features
• Orchestrating cross-functional delivery teams to align with client goals
• Being a trusted voice on digital trends and how they apply to government, education, utilities, telco and finance sectors

What You’ll Bring

We’re looking for someone who has walked the digital walk — ideally from a digital agency or consultancy — and can own the full sales cycle and lead with insight. You'll need:

• 2–5 years full sales cycle experience in complex B2B or SaaS environments
• A proven record in selling digital solutions (websites, portals, apps, intranets)
• Previous experience in a digital agency, consultancy, or advisory setting
• Experience working with public sector, higher education, finance, telco, or utilities clients
• Ability to run strategic conversations with senior stakeholders and challenge thinking
• Confidence creating polished presentations, proposals, and commercial estimates
• CRM fluency and solid opportunity pipeline management
• Strong storytelling, commercial acumen, and a consultative mindset
• Curiosity, initiative, and a desire to shape digital outcomes that matter

Bonus Points For:

• Experience designing and facilitating workshops with senior stakeholders
• Skills in qualitative and quantitative research/insight gathering
• Familiarity with DXP, CMS, CRM, or marketing automation platforms

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.

We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We understand the effort it takes to apply for a role. We are committed to respond to each and every applicant, successful or not.

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.