Czech Speaking Customer Support for Virtual Job & Freelance Platforms Department

Patrique Mercier Recruitment FR is committed to connecting talented individuals with meaningful career opportunities. We are currently looking for a Czech Speaking Customer Support Representative for the Virtual Job & Freelance Platforms Department. This position is perfect for individuals who are enthusiastic about supporting clients in navigating the world of virtual jobs and freelancing.

Responsibilities

• Provide high-quality customer support to Czech-speaking clients using virtual job and freelance platforms through phone, email, and chat.
• Assist customers with inquiries related to account setup, job postings, payment processes, and platform features.
• Resolve customer complaints and issues efficiently to ensure a positive user experience.
• Maintain accurate records of customer interactions, including inquiries and resolutions.
• Collaborate with internal teams to identify and address user needs and improve service delivery.
• Educate customers about platform functionalities, security measures, and best practices for successfully using the service.
• Gather user feedback to contribute to the continuous improvement of our platform and offerings.

Requirements

• Fluency in Czech and English, both written and spoken.
• Previous experience in customer service, preferably in the technology or freelance industry.
• Strong communication skills with a commitment to excellent customer service.
• Detail-oriented with strong organizational and time-management skills.
• Familiarity with online platforms and customer support tools.
• Effective problem-solving skills and the ability to work independently.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks