Offer summary

Qualifications:

Fluent in French and proficient in English, both written and spoken., Previous experience in customer service, especially in the iGaming or online gaming sectors., Strong understanding of online gaming platforms and customer engagement strategies., Excellent communication and interpersonal skills..

Key responsibilities:

Provide support to French-speaking customers via phone, email, and live chat.

Assist customers with inquiries about accounts, game rules, and transactions.

Resolve customer complaints to ensure a positive gaming experience.

Collaborate with technical teams to troubleshoot and resolve issues.

Job description

Patrique Mercier Recruitment FR is pleased to announce a fantastic opportunity for a French Speaking Customer Support Representative within our Online iGaming Department. If you have a passion for online gaming and delivering excellent customer service, we want you to join our team!

Responsibilities

Provide top-notch support to French-speaking customers via phone, email, and live chat regarding their online gaming experience.
Assist customers with inquiries about account creation, game rules, promotions, and transaction issues.
Effectively resolve customer complaints and issues to ensure a satisfactory gaming experience.
Accurately document all customer interactions for tracking and continuous improvement.
Collaborate closely with technical teams to troubleshoot and resolve customer support issues.
Stay updated on gaming regulations, company policies, and new game releases.
Collect customer feedback to help enhance service delivery and customer satisfaction.

Requirements

Fluent in French and proficient in English, both written and spoken.
Previous experience in customer service, particularly in the iGaming or online gaming sectors, is preferred.
Strong understanding of online gaming platforms and customer engagement strategies.
Excellent communication and interpersonal skills.
Proficiency with customer support software and standard office applications.
Analytical mindset with a keen attention to detail for effective problem resolution.
Flexibility to work during various shifts, including evenings and weekends if needed.

Benefits