Offer summary

Qualifications:

Bachelor’s degree in Information Systems, IT, Computer Science, or related fields., Over 4 years of experience managing online communities from inception to growth., Fundamental understanding of social media management and community engagement., Technically savvy with the ability to quickly learn new technologies and platforms..

Key responsibilities:

Build and grow user communities through various educational and engagement activities.

Collaborate with Marketing, Product, and Support teams to align initiatives.

Foster self-help forums and promote product adoption by educating the community.

Gather user feedback to support product development and showcase success stories.

Job description

About us

Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower with it any and every business around the world. Yodeck was first introduced in 2016 and now powers over 160,000 screens across every type of business from restaurants and retail stores, to schools, stadiums and conference halls. Yodeck is now in the top 5 of digital signage SaaS platforms in the world, and we are looking for curious and smart people to drive even faster!

About the Role

Yodeck seeks a talented and detail-oriented Community Manager to join our Support Team. This role requires a tech-savvy individual with strong communication skills who will contribute to our community, build, grow, and energize our user community. If you're ready to be intellectually challenged, think creatively, and make an actual impact, this is the career move you’ve been waiting for. We want to hear from you if you're passionate about simplifying complex ideas and fostering positive customer interactions!

Responsibilities

Be Our Community Ambassador: Build and expand user communities through education, accreditation programs, meet-ups, webinars and many more.
Cross-functional Collaboration: Partner closely with Marketing, Product, and Support leadership to align enablement initiatives with campaigns, launches, and strategic priorities.
Create Impact: Foster self-help forums and promote product adoption by educating and empowering the community.
Amplify our Voice: Showcase real-world success stories through social media and content initiatives, using the creative power of our teams.
Fuel Product Innovation: Collaborate with internal experts to gather user feedback and help integrate it into the product development cycle.

Requirements

Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.
Fundamental understanding of social media management and community engagement.
Proven track record of more than +4 years in managing online communities from inception to growth, including ideation, execution, and scaling strategies.
Familiar with the SPACES framework.
Technically savvy, able to quickly learn, adopt, and own new technologies and platforms.
Comfortable navigating and leveraging digital tools; a bonus if you consider yourself a data geek.
Understands and enjoys gamification and believes in making technology engaging and fun.
Clear and thoughtful communicator with exceptional English verbal and written communication skills.
Ability to collaborate effectively with cross-functional teams.

Benefits