Offer summary

Qualifications:

Tertiary qualification in technology preferred., Over 5 years of experience with web-based application infrastructure and enterprise systems., More than 3 years of experience in production support, ideally in a global team., Experience troubleshooting applications on Unix/Linux systems..

Key responsibilities:

Provide level 2 technical support for the cloud platform Unify.

Perform root cause analysis and communicate with relevant teams.

Conduct maintenance and health checks to ensure application stability.

Implement change requests and identify improvements to reduce manual work.

Job description

Let’s be unstoppable together!

At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

So, why Circana?

We’re progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us and we offer a number of fantastic benefits including;

Flexibility with the hours you work, and where you work them
Employee training and continuous development programs
Up to 5 weeks annual leave and holiday buy back scheme
16 weeks paid parental leave
Birthday leave
Summer half days
Circana “Me” Days (4 per year!)
Cultural swap days
Free onsite gym and swimming pool

What will you be doing?

You will be responsible for providing level 2 technical support for our cloud-based platform, Unify.

Whether our clients want to analyse buying patterns, understand basket sizes or identify new ways they can grow sales, Unify provides a personalised and customised view of all their information.

Responsibilities

Assess incidents and provide solutions for issues that cannot be managed by the level 1 support team
Perform root cause analysis and communicate with the necessary teams
Conduct day-to-day maintenance and health checks to ensure stability of the application
Implement change requests according to the change management framework
Identify improvements as part of the BAU work to address recurring issues, close monitoring gaps, and automate/reduce manual work

Requirements

Tertiary qualification in technology preferred
5+ years’ experience working with web-based application infrastructure and enterprise systems
3+ years’ experience in production support, ideally in a globally distributed team
Experience with troubleshooting applications hosted on Unix/Linux
Experience working with UNIX shell and BASH scripts to determine causes of failures
Knowledge and experience with ITIL and ticketing workflows
Intermediate knowledge of writing SQL queries to diagnose and extract data
Intermediate experience in Linux and UNIX administration features
Ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations
Ability to work well under pressure
Effective communication skills

Circana Behaviours

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Centre on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent, always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone

Interested?

We would LOVE to hear from you. Please apply online with your CV.

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.

The salary for this role is $110-120k base salary, depending on experience.

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