Offer summary

Qualifications:

Proficiency in German and English at B2 level or higher, both written and spoken., Strong communication and customer care skills., Good problem-solving abilities and attention to detail., Ability to work independently from home with self-discipline..

Key responsibilities:

Assist airline passengers via phone and email with reservations, ticket changes, and cancellations.

Provide information about flight availability, pricing, and services.

Resolve customer issues with patience, professionalism, and empathy.

Use ticketing systems and internal tools to support customers.

Job description

Company Description

Join Sutherland Bulgaria and support one of the top airlines!

Are you passionate about aviation and travel? Do you enjoy helping people and solving problems?
Sutherland Bulgaria is hiring Remote Customer Support Specialists to join our multilingual team and represent one of the most reputable airlines.

This is your opportunity to work from home, use your German and English skills, and grow your career in the hospitality and airline industry.

Job Description

Your Role:

As a Customer Support Specialist, you'll provide friendly and efficient assistance to airline passengers via phone and email:

Help with flight reservations, ticket changes, cancellations
Provide information about flight availability, pricing, and services
Resolve customer issues with patience, professionalism, and empathy
Work with ticketing systems and internal tools
Deliver excellent customer service that makes a difference

Qualifications

What You Need:

German (B2 or higher) – written and spoken
English (B2 or higher) – written and spoken
Strong communication and customer care skills
Good problem-solving abilities and attention to detail
Ability to work from home with self-discipline and reliability
Flexibility in a fast-paced, multicultural environment

Additional Information

What We Offer:

Remote / home-office option with full equipment provided
Long-term contract with job security
21 paid vacation days per year
Health and life insurance
Travel allowance and food vouchers
Full-time, 8-hour day shifts
Ongoing training and development
Clear career path and growth opportunities
Friendly team culture with team-building activities and employee rewards

If you're based in Bulgaria, speak German and English, and want to grow in the airline and hospitality sector, this is your chance!

Apply now and take off with Sutherland! ✈️

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