Senior Software Engineer .NET

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

We are looking for a Senior Software Engineer with contact center domain experience to join our team. This role will involve analyzing and maintaining the Virtual Contact Center (VCC) system, as well as managing the Interactive Call Management (ICM) and Private Branch Exchange (PBX) components.

Responsibilities:

• Excellent analytical, problem-solving solving and troubleshooting abilities.
• Participate in walk-through, inspection, review, and onshore group meetings.
• Ensure compliance to Project defined standards and processes.
• Participate in the design descussions and suggest the project design.
• Own the deliveries for the assigned project and incidents.
• Well-versed in participating in walk-through, inspection, and review group meetings.
• Able to interpret the given technical design into application code.
• Convert the functional design given by PO into the technical design and implement the changes suggested.
• Own the development environment for the project under execution.
• Should be able to execute Unit Testing (Plan, Prepare, and Execute).
• Communicate and interact with appropriate areas on problems, changes, and enhancements that may impact data, workflow, and functionality within SDLC.
• Manage Incidents, problems raised against the application.

• 4-5 years of experience in executing the complete SDLC on a project using .NET framework 2.0, 3.5, 4.0, and CORE.
• Experience in ASP.NET, C#, and SQL Server.
• Experience wth Amazon Connect for deployment in the CX platform.
• Experience with some of the following technologies: Server technologies (Windows 2012, Windows 2016), Client technologies (HTML, DHTML, XML, Windows Communication Foundation, AJAX, WPF).
• Experienced in the Contact Center domain, building CTI (Computer Telephony Integration) integrations with Cisco and Avaya call management systems.
• Ability to execute Unit Testing (Plan, Prepare, and Execute).
• Should have a general understanding of configuration management tools like TFS, Jenkins, and GitHub.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.