Offer summary

Qualifications:

Minimum of 6 months experience in order-to-invoice or billing roles., Excellent attention to detail and organizational skills., Strong written and verbal communication abilities., Proficiency in Excel and Google Sheets, with experience in invoicing systems like Salesforce and Financialforce..

Key responsibilities:

Process and verify incoming orders to ensure accuracy.

Generate reports and manage unbilled and outstanding invoices.

Provide customer service and resolve billing discrepancies.

Support the team with administrative tasks related to invoicing and order processing.

Job description

Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious brands like Cannes Lions, Black Hat, Money20/20 and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.

Job Description

This role is based in our High Holborn/Victoria office 3 days a week.

You will join a team of OTI Specialists working within the Shared Services in a Hybrid role. Providing administrative support, ensuring smooth processing of orders and accurate invoicing. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets

Key tasks:

Utilize invoicing systems such as Salesforce, Financialforce
Conduct thorough accuracy checks on all incoming orders
Maintain up to date forward bookings by promptly processing orders
Act as the ‘gatekeeper’ for booking forms, ensuring 100% accuracy
Run daily unbilled reports and process any outstanding invoices
Generate excel and google sheet reports
Generate requested credits and rebills as necessary activities you are required to deliver.
Provide excellent customer service to clients and other stakeholder
Resolve billing issues, such as discrepancies or disputes, by communicating with stakeholders.

Qualifications

A minimum of 6 months of experience in OTI/Billing
Keen attention to detail
Capability to collaborate across teams, working to tight deadlines
Strong written and verbal communication skills, with the ability to engage professionally with clients and the team
Excellent attention to detail and advanced Excel skills with Google sheet experience
Proactive attitude with the ability to work independently

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
A flexible range of personal benefits to choose from, plus company funded private medical cover
A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
Recognition for great work, with global awards and kudos programmes
As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

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