Customer Care Representative

About Us 

OmniMax International is a leading North American building products manufacturer, headquartered in Atlanta, Georgia. We have 14 manufacturing facilities across the United States and Canada. As the top supplier in the residential roof drainage and roofing accessories markets, OmniMax has extensive scale, top brands such as Amerimax, Berger, Verde, and Flamco, and longstanding relationships with the nation's largest home center retailers and building product distributors. OmniMax International is owned by funds managed by SVPGlobal, a global investment firm with more than $18 billion in assets under management, established by Victor Khosla in 2001. Learn more at www.omnimax.com and www.svpglobal.com.

Elevate Your Industry Career!

We are looking for a skilled individual to join our team as a Customer Care Representative. They will be responsible for providing customers with exceptional experience while strengthening relationships between internal stakeholders (Manufacturing, Logistics, Credit & Collections, etc.) and ultimately the end customer.

Benefits of Working With Us 

• Competitive compensation including paid time off and holidays
• Medical insurance (HDHP with HSA and PPO options)
• Prescription drug coverage
• Dental and vision insurance
• Pre-tax flexible spending account
• 401(k) retirement savings with employer match
• Basic and supplemental life and AD&D insurance
• Short-term and long-term disability insurance
• Pre-tax dependent care flexible spending account
• Wellness program with diabetes prevention, condition care, preventive care, and annual flu shot
• Employee Assistance Program

Requirements 

We are seeking a candidate with the following qualifications:

• Minimum of 2 years of relevant experience in manufacturing, construction or building products is recommended. 
• Experience using analytical skills set to process orders, or trouble shoot.
• Experience working with Excel, Word, and order entry applications.
• Customer service and contact center experience.
• Have a general understanding of the engineering specifications and diagrams.
• Bachelor’s degree preferred.

Duties and Responsibilities 

A typical day may include:   

• Manage all component of customer orders and requests.
• Work closely with other internal departments. (such as Sales, Manufacturing, Credit, etc) to ensure accurate and timely order entry and fulfillment.
• Timely data entry and processing of orders, as well as verifying accuracy of information.
• Communicate information relative to product applications, schedules, material availability, and shipments to the customer. 
• Communicate potential problems, including diffusing a difficult customer situation.
• Demonstrate knowledge of products, their use and how they relate to other products to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners. 
• Act as a customer advocate liaison between the customer, field sales, manufacturing, logistics, planning, marketing, and other internal organizations. 
• Any additional responsibilities deemed necessary by leadership.

Position Details 

• Full Time
• Located in: Remote 

We are proud of our commitment to equal employment opportunities for all qualified job candidates and associates and ask that all associates support diversity and inclusion in the workplace. OmniMax prohibits unlawful discrimination based on age, race, color, sex/gender, sexual orientation, gender identity, pregnancy, national origin, religion, disability, genetic information, veteran status, or any other characteristic made unlawful by federal, state, or local laws.

Working together, we have a tremendous opportunity to define our company culture, grow our business and provide long-term opportunities for our employees and shareholders.

If you are a performance-driven individual looking to advance your career and your values align with ours, we invite you to explore career opportunities with us. We look forward to learning more about you.