UZURV is a 200-person, growing technology company based in Richmond, VA. The company operates in 15 states and is expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation.
UZURV’s platform combines rideshare with specialty credentialed, drug and alcohol tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It’s a technology platform and service that helps people who need assistance get where they need to go. It’s honestly hard to convey how much it means to all of us here to have the opportunity to work on something with such a direct, positive impact on people’s lives.
We are hiring a Customer Care Associate who can work the following shift: Tuesday–Saturday, 10:00am–7:00pm
At UZURV, we’re steadfast in our commitment to building a platform that provides safe and reliable transportation access to communities of health throughout the country. We are a high-growth technology company delivering life-changing transportation experiences for riders in partnership with healthcare organizations, municipalities, and more.
As a Customer Care Associate, you will serve as the first point of contact for customers across multiple channels. You will act as a detective to assess problems, determine causes, and offer timely solutions, helping ensure rider needs are met with empathy and professionalism. You will also help resolve complex issues escalated from the call center, and coordinate across departments to resolve challenges quickly and thoroughly.
UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us—regardless of disability, illness, or age. We receive daily affirmation from our riders, drivers, and partners about the value and quality of what we provide.
In addition to a collaborative and purpose-driven environment, UZURV offers:
Don’t meet every single requirement?
Studies show that women and people of color are less likely to apply to jobs unless they meet every single qualification. At UZURV, we are committed to building a diverse and inclusive workplace—so if you’re excited about this role, but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You might be just the right fit for this or a future role at UZURV. Just go for it... submit your resume!
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