Director, Platform & Architecture
Offer summary
Qualifications:
10+ years of experience in backend, platform, or infrastructure roles within high-scale SaaS environments., 5+ years in a senior, principal, or engineering leadership position., Deep knowledge of distributed systems, resilient infrastructure, and cloud-native deployments such as GCP and Kubernetes., Proficiency in programming languages like Node.js, TypeScript, and Go, with experience in production environments..Key responsibilities:
- Lead and evolve the platform architecture, focusing on performance, stability, and scalability.
- Drive improvements in observability, reliability, and runtime performance to support a growing customer base.
- Manage and mentor a team of senior engineers across platform, infrastructure, and ML infrastructure.
- Collaborate with cross-functional teams to deliver platform solutions that enable product success.
Job description
Shopmonkey is seeking a Director of Platform and Architecture to lead our platform evolution. You'll ensure our infrastructure is reliable, scalable, performant, secure, and ready to power the next decade of growth, from core backend systems to our emerging AI layer. You will empower our product development teams to help accelerate development velocity and maintain a high bar for engineering excellence.
You'll be a key driver in our commitment to delivering the best possible experience for our users and the thousands of auto shops that rely on Shopmonkey every day.
Your responsibilities will include:
Platform & Architecture Leadership
- Own and evolve our platform architecture across infrastructure, services, and data.
- Champion performance, stability, and scalability as first-class engineering values.
- Design for growth across messaging, scheduling, estimates, time clocks, and AI workflows.
Infrastructure & Scale
- Drive improvements in observability, reliability, and runtime performance.
- Set architectural guardrails and SLAs to support a growing customer base (7,000+ shops).
- Be at the forefront of delivering a highly scalable and performant system as we grow to 10,000 shops and beyond.
Developer Experience
- Lead internal tooling, CI/CD, secrets management, and schema governance.
- Enhance developer velocity by leveraging better abstractions and platform tooling.
- Partner with App and Platform engineers to balance safety and speed across all squads.
AI-Ready Architecture
- Support emerging agentic AI use cases with real-time, secure, retrievable context.
- Build the technical foundation for vector search, semantic retrieval, and RAG pipelines.
- Enable embedding of assistants across Shopmonkey's UI and workflows.
People & Process
- Lead and grow a team of senior platform, infra, and ML infrastructure engineers.
- Collaborate cross-functionally with Product and Application teams.
- Drive architectural clarity and alignment across engineering.
- Build, mentor, and inspire a high-performing team of platform and architecture engineers, fostering a culture of technical excellence, continuous learning, and innovation.
- Partner closely with product management, operations, and other engineering teams to understand their needs, gather feedback, and deliver platform solutions that enable their success.
- Stay abreast of emerging technologies and industry trends, evaluating and advocating for their adoption where they can bring significant value to Shopmonkey's platform.
Strategic Leadership
- Define and champion the long-term vision and roadmap for Shopmonkey's platform and architecture, aligning with overall business objectives and product strategy.
- Provide strong technical leadership and guidance across all engineering teams, ensuring adherence to architectural principles, best practices, and security standards for highly performant and scalable systems.
- Drive initiatives to enhance the scalability, responsiveness, availability, and stability of the Shopmonkey platform, addressing challenges related to geographic distribution, peak demand, and data integrity.
- Play a key role in attracting, interviewing, and hiring top-tier engineering talent to grow the platform and architecture team.
DevOps & Automation
- Champion and implement advanced DevOps methodologies, including zero-touch platform provisioning and robust CI/CD pipelines, to optimize our software delivery lifecycle.
- Establish clear KPIs and metrics to measure platform performance, developer experience, and the overall impact of platform initiatives on business outcomes.
We are looking for someone who has:
- 10+ years in backend/platform/infrastructure roles in high-scale SaaS environments.
- 5+ years in a staff, principal, or engineering leadership role.
- Experience designing resilient distributed systems and scaling critical infrastructure.
- Deep knowledge of:
- CockroachDB or a distributed SQL relational database
- Eventing systems like Synadia NATS, Kafka, or equivalent
- GCP, Kubernetes, and cloud-native deployments
- Node.js, TypeScript and Go in production
- Track record improving developer experience at scale.
- Strong systems thinking and communication skills — able to drive decisions with clarity.
Nice to have
- Experience with AI infrastructure (e.g., PGVector, Weaviate, LangChain, embedding pipelines)
- Built or scaled infrastructure for real-time workflows (telephony, scheduling, agent orchestration)
- Exposure to vertical SaaS platforms with complex user and data models
Why Shopmonkey?
- Make a Real Impact: Your work will directly enable the success of thousands of auto repair shops and contribute to modernizing a vital industry.
- Autonomy & Ownership: We empower our teams to take risks, innovate, and own their contributions from conception to delivery.
- Growth & Development: Work with cutting-edge technologies and benefit from our investment in your personal and professional development.
- Collaborative Culture: Join a remote-friendly team that values humility, hunger, and smart decision-making, fostering a supportive and connected environment.
- Competitive Compensation & Benefits: We offer competitive salaries, comprehensive health coverage, flexible scheduling, and generous time off.
If you are a passionate engineering leader who thrives on building robust platforms, empowering developers, and making a tangible impact on a rapidly growing business, we encourage you to apply!
In the United States the range is typically a salary of $200,000 to $240,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.
🏡 Fully Remote Work!
- Up to $750.00 to set up your home office
- $20 phone/internet monthly reimbursements
- Virtual activities and in-person meet-ups
- Laptop and super rad swag provided
- Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year.
Why Shopmonkey?
Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees) Other benefits vary upon location outside the United States, and employment status):
💪🏼 Health & Wellness
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
✈️ Time Off
- 11 paid holidays
- Flexible time off - take the time off you need!
🥰 Giving Back
- Matching donations for approved charitable organizations
- Group volunteer efforts
Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.
Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.
About the Industry
The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.
About Shopmonkey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.
Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.
In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services).
Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023 and 2024.
Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
- Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
- Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
- While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
Required profile
Experience
Other Skills
- Mentorship
- Team Leadership
- Collaboration
- Communication
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