Staff Technical Program Manager

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. 

The role is part of the broader Mozilla Infrastructure Organization that is responsible for critical horizontal functions, namely IT Services, Enterprise & Product Security, Cloud & Data Engineering, Ecosystem Services Engineering and Infra TPM. We enable various capabilities across one or more Mozilla entities aligned with mission & goals to build a safe & secure internet. The Infra Organization is purpose-driven across Mozilla, and influences and shapes technical decisions with a strong privacy-centric customer mindset. This role is part of the Infra TPM function and will be working as the primary Technical Program Manager (TPM) on our Identity and Access Management (IAM) program, The IAM program spans across Enterprise IT and Product Platform services.  The TPM will work closely with the IT, Cloud, and Security teams. Additionally you’ll also support other Infra Org initiatives based on priorities and goals. 

We are seeking an experienced Staff Technical Program Manager to lead the end-to-end planning and delivery of our Identity and Access Management initiative. In this role, you will be responsible for driving the strategy, execution, and continuous improvement of our IAM program. You will collaborate with cross-functional teams, including Security, Cloud & Data Engineering, and IT, to ensure robust and secure identity, authentication, authorization, and access control capabilities across the Mozilla organization. If you are passionate about security, thrive in sophisticated environments, and excel at balancing technical depth with senior leadership, we would love to hear from you.

Program Leadership & Strategy

• Develop and drive the overall IAM program roadmap, aligning with our organizational goals and security standard processes
• Serve as the primary contact for IAM initiatives, ensuring clear communication of objectives, schedules, and progress to senior leadership and partners

• Continuously review industry trends, emerging technologies, and standard methodologies to enhance the IAM program
• Understand the technical requirements and needs (current and future) of Mozilla’s IAM system to identify dependencies and risks related to program delivery and represent those to senior leadership and other teams

Cross-Functional Coordination

• Partner with product & engineering managers, infrastructure teams, and security engineers to translate business requirements into technical solutions
• Coordinate cross-functional resources (people, time, and scope) to ensure timely delivery of IAM features and enhancements
• Facilitate collaboration among engineering, operations, and security teams to remove roadblocks and optimize workflows, organizing everything in Jira and Confluence

Technical Oversight

• Facilitate and where needed contribute to defining standard service arch designs, data flow call patterns, API interfaces working closely with domain specific engineering leads
• Work closely with engineering teams to document existing implementations and associated improvements 
• Ability to disambiguate complex workflows and system integrations, working with engineering leads that help flesh out epic / sprint level deliverables
• Collaborate with architects and engineers to plan and design scalable and secure solutions that integrate with existing systems (e.g., Active Directory, cloud platforms, internal applications)
• Drive system integrations and migrations involving IAM tools and services, ensuring minimal disruption and maximum security

Risk Management & Compliance

• Understand dependencies to implement controls and audits to meet security and regulatory requirements (e.g., SOX, PCI-DSS, GDPR)
• Define and develop a risk and vulnerability management framework for the IAM ecosystem, working with our security teams to implement mitigation strategies
• Ensure alignment with corporate governance and compliance standards throughout the project lifecycle

Project & Resource Management

• Develop and manage project plans, budgets, and timelines for multiple workstreams within the IAM program
• Track and report on objectives, key results and golden metrics, such as system availability, and user satisfaction, all the while keeping in mind Mozilla key performance indicators
• Guide and mentor team members, fostering a high-performance culture

Senior Leadership & Executive Engagement

• Present program updates, risk assessments, and solution proposals to executive leadership and governance committees
• Advocate for IAM standard methodologies and drive consensus among diverse teams and business units
• Prepare and deliver effective presentations on complex technical topics to non-technical senior leadership

Education & Experience

• At least 10+ years of experience in program or project management, with a minimum of 3 years focused on access management, identity management, security, IT systems, and Cloud environments
• Proven track record of successfully delivering large-scale, complex technology programs in enterprise environments

Technical Skills

• Strong understanding of IAM concepts: identity lifecycle management, authentication/authorization protocols
• Experience with IAM platforms such as Okta, Ping Identity, ForgeRock, SailPoint, or similar tools
• Familiarity with cloud platforms (AWS, Azure, GCP) and their native IAM services
• Working knowledge of compliance frameworks

Program Management Expertise

• Proficient in Agile methodologies, with the skills and compassion to guide, coach, and bring teams along
• Skilled senior leadership management, communication, and negotiation skills. Able to balance opposing priorities, interests, and timelines
• Ability to lead multiple workstreams and teams, prioritize tasks, and meet deadlines in a fast-paced, yet collaborative environment

Additional Skills

• Outstanding leadership and interpersonal skills, with the ability to empower and mentor teams
• Excellent problem-solving abilities and a detail-oriented attitude
• High degree of integrity, ethical judgment, and professional accountability
• Commitment to our values:
• Welcoming differences
• Being relationship-minded
• Practicing responsible participation
• Having grit

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program

Other benefits (life/AD&D, disability, EAP, etc. varies by country)

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

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Req ID: R2772