Support Delivery Engineer

About the Role

As a Support Delivery Engineer, you will play a crucial role in delivering exceptional technical support to field engineers, technicians, and product support personnel. Your expertise will be essential in diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, sophisticated software, and networked or wireless systems. You will be the go-to person when first-line product support encounters challenges in isolating or resolving issues with malfunctioning equipment or software. Additionally, you will report design, reliability, and maintenance problems or bugs to the design engineering/software engineering teams. Your responsibilities may also include participating in customer installations and training, ensuring users receive the guidance they need for highly technical products.

What You'll Do

• Act as the first point of contact resolving vendor client's tickets regarding network technologies in accordance with contractual SLA

• Identify root cause and conduct advanced analysis by applying network engineering principles and vendor specific guidelines in live or remote troubleshooting

• Continuously attend training sessions and obtain required certifications per vendor requirements

What We're Looking For

• Experience: 1 to 3 years of relevant work experience in a technical support role.

• Education: Some college education is required; a background in network engineering or relevant work experience is preferred. A Bachelor's degree is a plus.

• Certifications: Cisco CCNA, CompTIA Net+, Sec+, and other industry-recognized certifications in relevant technologies.

• Skills:

• Ability to execute instructions and seek clarification when needed.  

• Proficient in using common office equipment and possesses strong data entry skills.

• Capable of performing basic and complex mathematical calculations.

• Demonstrates complex problem-solving, critical thinking, and decision-making abilities.

• Attention to detail with accuracy and efficiency.

• Clear communication skills, both verbal and written, in English and other local/regional languages.

• Experience in creating and delivering formal presentations.

• Strong interpersonal skills to interact effectively with high levels of management (managers and above).

• Skilled in negotiation and promoting/selling ideas persuasively.

• Ability to understand, communicate, and collaborate effectively with diverse individuals.

• Strong leadership qualities with a willingness to innovate and assert ideas.

• Excellent organizational and time management skills, with a focus on task completion.

• Adaptability to change and resilience under pressure, especially during high workloads and tight deadlines.

• Commitment to maintaining social, ethical, and organizational standards in all business activities.

• Ability to work independently with minimal supervision while maintaining confidentiality of sensitive information.

• Proficiency in using relevant computer systems and applications at various levels (basic, intermediate, advanced).

• Comfortable with prolonged phone communication (or headset use) and maintaining awareness while performing work.

Working Conditions:

• Occasional non-standard work hours or overtime as business requires.

• On-call availability required as necessary.

• Remote / Work-from-home.

• Professional, office environment.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company