Offer summary

Qualifications:

Degree in a computer-related field or 3 years of technical support experience., Strong technical aptitude and hands-on experience with desktop support in a Microsoft environment., Excellent communication and organizational skills, with a customer service focus., Ability to work independently, travel to multiple locations, and lift up to 50 lbs..

Key responsibilities:

Provide hardware and software technical support to staff at multiple locations.

Respond to issues via ticketing system, phone, email, and text.

Configure and support hardware such as servers, laptops, desktops, tablets, printers, and networking equipment.

Travel weekly to different locations to provide on-site support.

Job description

Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and Dayton area.

You’ll Be Responsible For:

Providing exceptional hardware and software technical support to Carespring staff at multiple locations by identifying, investigating, and resolving end user technical issues
Support will include on-site, in-person, and remote
Responding to incoming issues initiated from our ticketing system, phone calls, emails, and text messages
Configuring and supporting hardware such as servers, laptops, desktops, tablets, mobile phones, printers, & networking equipment
Driving to multiple locations weekly for on-site support. This is not a call center or fully remote position. You will be at a different location each day of the week providing technical support.

You’ll Need To Have:

A strong technical aptitude
A friendly, customer service driven attitude
Excellent communication skills (telephone as well as in person)
Exceptional organizational skills
A degree in computer related field or 3 years of experience working in technical support or IT related field
The ability to work independently and as part of a team
High level of accuracy and attention to detail
Ability to think critically and innovate in order to solve complex problems
Ability to work extra hours when necessary
Ability to lift and move IT hardware (up to 50 lbs.)
Hands-on experience in desktop support/troubleshooting in a Microsoft environment (Active Directory, Microsoft 365, Office, Teams, SharePoint, & Exchange)
Experience with configuration, installation, and maintenance of desktop computers, laptops, tablets, printers, and networking equipment

We’re Proud To Offer You:

Mileage Reimbursement
Daily Pay – Get paid the same or next day if needed
Flexible schedules
Holiday pay
Employee referral bonus pay
Paid Time Off Accrual – from date of hire
Medical Insurance
Dental Insurance
Vision Discount Plan
Life Insurance – paid for by company
Short-Term Disability Insurance
401(k) Company Match

Exceptional Care & Quality Service are the hallmarks of Carespring’s in-house team of talented and experienced licensed therapists, nurses and caregivers.

Carespring is an EOE/M/F/D/V and Smoke-Free Workplace

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