- Do you want to do work that really matters? Help us end avoidable blindness
- Full time, 12-month parental leave contract (possibility of extension), based in Sydney or Melbourne, with hybrid flexible work from home arrangements available
- Closing Date: Wednesday the 30th of July 2025
ABOUT THE FRED HOLLOWS FOUNDATION
The Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation has grown to work in more than 25 countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind or vision impaired and Indigenous Australians exercise their right to sight and good health.
THE OPPORTUNITY
The Business Analyst will identify business areas that can be improved to increase efficiency and strengthen business processes. They will also support the systematic efforts to identify and document business processes across The Fred Hollows Foundation. They will lead efforts to effectively conduct process reviews with multiple key stakeholders and aim to redesign procedures utilizing digital and non-digital solutions with a focus on simplification and automation. The Business Analyst will also support project management actions.
ABOUT YOU
We are looking for an exceptional communicator with strong stakeholder engagement skills, capable of influencing and negotiating with individuals at all levels, both internally and externally. You will excel at building robust working relationships in a complex, cross-cultural environment, including with colleagues from non-technical backgrounds. Patience and understanding are key, as you will simplify complex concepts and present them in an accessible manner. Your high attention to detail, analytical mindset, and problem-solving attitude will be crucial. Highly organized and self-motivated, you will demonstrate excellent planning skills and thrive under pressure, managing multiple competing deadlines with ease. You will work effectively with minimal supervision and be a collaborative team player.
KEY RESPONSIBILITIES
- Utilize business analysis techniques and tools to document pain points and identify opportunities across organizational wide processes.
- Analyse and critically evaluate current state processes and re-design its future (desired) state to be more efficient, meeting operational outcomes.
- Collaborate and develop excellent professional relationships with cross divisional and global stakeholders to identify opportunities for process improvement and workflow efficiencies, including implementation of digital solutions.
- Design, deliver and facilitate workshops/meetings with a variety of stakeholders (end user to Senior Management)
- Explain technical concepts to non-technical users by acting as a business translator between customers, technology teams and internal teams.
- Work closely with IT technical/development teams or vendors to ensure that captured business requirements are effectively translated into the functional requirements and solution designs.
- Defining user stories, acceptance criteria and test cases for processes that require software solutions.
- Support and strongly incorporate concepts of change management and organizational design (theory and practice) into engagements with the business and project stakeholders.
- Lead and support small project management initiatives specifically - define project scope, goals, and deliverable; create schedules and project timelines; support and track deliverables.
- Support necessary tasks such data cleansing, testing, development of user guides, creating user guides and running training sessions for projects and systems under implementation
- Monitor and report on project progress regularly and present to stakeholders reports on progress as well as problems and solutions.
- Create solution mock-ups for proposed system changes and design.
- Support in managing project budgets and project team committee meetings.
- Support and practice project management techniques as part of project teams or leading small project initiatives
- Ability to focus on the details while maintaining an understanding of the big picture.
WHAT YOU’LL NEED TO SUCCEED
- Extensive experience in business analysis techniques and tools
- Advanced use of Microsoft Suite (Teams, Dynamics and Visio is a must), Atlassian Jira, PowerApps and financial systems exposure.
- Strong experience with business requirements, system selection and solution design.
- Strong communicator with good business acumen and presentation skills
- Proven experience working an agile environment as part of a multi-disciplined team and can self-lead and manage time effectively.
- Well-developed problem-solving skills and can apply sound judgment when proposing solutions.
- Familiarity with concepts of change management and end user experience.
- Experience writing practical communications, user guides and instructions to support process and system changes.
- Passionate about improving processes, implementing new technology and leveraging digital applications
- Bachelor’s degree in project management / Organisational development; certification in business analysis (CBAP) as well as green belt in Lean Six Sigma.
Desirable Experience:
- Prior experience with large system selection, design and implementation in either Finance (ERP) or marketing/customer (CRM) or similar.
- Process design and optimization (Lean, Kaizen etc.)
How we recognise your contribution
Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you.
To find out more about our benefits click here
APPLICATIONS
Please apply directly using the "Apply" button. Your application should include a CV and, preferably, a cover letter that outlines your interest in the role and addresses the key criteria listed in the “Key Responsibilities”, and “What you need to succeed” sections of the advertisement.
Applications Close: Wednesday the 30th of July 2025
Aboriginal and Torres Strait Islander people are encouraged to apply for this position.
The Fred Hollows Foundation is committed to protecting the rights of children and community partners in all areas where we work. Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.
Please note: We will not be accepting CV’s via agencies for this role.
