Business Development & Senior Account Manager

The Business Development & Sr. Account Manager (BDAM) plays a strategic role in expanding and managing partnerships, driving revenue growth, and ensuring long-term client satisfaction within CSD’s Program Impact (PI) Division. This position focuses on identifying and cultivating new business opportunities, managing key accounts, and aligning client needs with PI's diverse service offerings, which include CSD Learns, CSD Works and Teaching Kitchen. 

The BDAM will work collaboratively with unit leaders and stakeholders to ensure services are aligned with contractual expectations, community needs, and CSD’s overarching mission. This individual will support the development and execution of new initiatives, manage high-value relationships, and create feedback loops for continuous service improvement. 

Essential Functions

• Identify, develop, and close new business opportunities across all PI programs, managing leads from inquiry to agreement. 
• Maintain and grow existing partner and client relationships, serving as the primary point of contact to ensure satisfaction and retention. 
• Collaborate with program leads to co-develop tailored proposals, Statements of Work (SOWs), and pricing models that reflect program scope, client needs, and revenue growth. 
• Lead the onboarding process for new clients, ensuring clear communication, expectation-setting, and ongoing account support. 
• Monitor and manage the lifecycle of service delivery for assigned accounts, ensuring deliverables are met on time and within scope. 
• Evaluate market trends and competitor activities to recommend adjustments to offerings and positioning. 
• Support the creation of business cases and operational models for new initiatives, including feasibility, budget forecasts, capacity planning, and strategic fit. 
• Partner with Marketing and Communications to develop client-facing materials and outreach campaigns. 
• Work cross-functionally with PI units to improve the client experience, streamline workflows, and integrate solutions across services. 
• Maintain accurate records of all business development activities, reporting on key performance indicators, client feedback, and account health. 
• Represent CSD at industry events, conferences, and networking opportunities to promote PI services. 
• Other duties as assigned. 

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

• Demonstrated success in business development, client relationship management, and strategic sales, ideally in the nonprofit, education, or workforce sectors. 
• Strong understanding of contract negotiation, proposal development, and service pricing. 
• Excellent interpersonal, written, and presentation communication skills. 
• Ability to navigate cross-functional collaboration, build internal alignment, and manage competing priorities. 
• Experience with CRM systems and project management platforms (e.g., Salesforce, Basecamp, MS Teams, SharePoint). 
• Ability to apply data-driven insights to support growth strategies and account retention. 
• Strong commitment to accessibility, equity, and the Deaf and Hard of Hearing community. 

Qualifications

• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field—or equivalent combination of education and experience. 
• At least 5 years of experience in business development, client success, or account management, preferably in mission-driven or service-focused organizations. 
• Knowledge of Deaf culture and accessibility best practices is strongly preferred. 
• Proficiency in American Sign Language (ASL)  or willingness to learn (required)