Senior Strategy Advancement Professional - Conversational Experience Platform (CXP)

Become a part of our caring community and help us put health first
 

We are seeking an accomplished and experienced Senior Strategy Advancement Professional to join the Conversational Experience Platform (CXP) Product Team within Experience Transformation. The CXP team is responsible for managing technology implementations and modernization efforts for Humana. This role will provide portfolio planning support, product team operations support, and operational readiness for multiple business segments within the portfolio. In addition, this role will provide Change Management and Communications support to help manage the overall Conversational Experience Platform (CXP). This role will also support agile transformation efforts leveraging software tools used to track and manage projects and will manage work assignments involving moderately complex to complex operational issues where the analysis of situations requires an in-depth evaluation of variable factors.

This role will be responsible for providing business/strategy alignment and help with initiative prioritization. It will bring expertise in support of multi-functional efforts to identify, interpret and produce recommendations and plans based on company and external requirements, and will help identify and address business issues and opportunities, including OKR creation and evaluation. The Senior Strategy Advancement Professional will exercise considerable latitude in determining objectives and approaches to assignments, and they will leverage independent judgement in decision making, requiring minimal supervision. This is a vital role to ensure our team successfully delivers our platform product strategy and drives desired business value/outcomes across the Enterprise.

• Responsible for Portfolio Management and related routines of the CXP Portfolio/LPM

• Works with Humana Enterprise LACE to provide governance and line of sight into the CXP portfolio

• Leads efforts to adjust initiatives and investment funding as variables change

• Runs Portfolio Operation efforts, to create an MVP LPM experience, and develops operational timelines for implementation

• Helps manage WIP limits and empowers teams to organize around value for better business outcomes

• Leverages the necessary data, digital, and analytical tools, and capabilities to support team needs

• Provides run-the-business support for unit-level communications, such as managing the CXP SharePoint site and BU comms

• Manages CXP organizational routines, including Employee Recognition and Feedback Loops

• Facilitates project management efforts and maintains CXP stakeholder registry, organizational taxonomy, and RAID logs.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's Degree

• 5+ years of technical implementation or contact center transformation experience

• 3+ years of project management experience

• 2+ years of portfolio/program management experience

• 2+ years of operational readiness experience

• Strong written and verbal communication skills

• Experience leading and presenting at meetings

• Strong PowerPoint skills for executive communications

Preferred Qualifications

• Master’s Degree

• Healthcare experience

• Experience running CCaaS programs, managing workforce improvements, and understanding of budgeting/value realization.

Additional Information

Humana is an organization with careers that change lives—including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you’re ready to help people achieve lifelong well-being and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$86,300 - $118,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 07-24-2025

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.