IT Systems & Support Specialist

🖥️ About the Role

We’re seeking a capable and hands-on IT Systems & Support Specialist to take full ownership of internal IT support across our Sydney CBD headquarters. You’ll be the go-to person for IT troubleshooting, systems maintenance, user onboarding, and hardware optimisation — supporting a fast-paced and growing national business. This is a full-time, onsite position (Monday–Friday) and not a help desk or remote role.


💼 Responsibilities

• Provide Level 1 and Level 2 support across desktops, software, and network issues
• Troubleshoot Mac and Windows environments
• Manage Google Workspace, Microsoft 365, Azure AD, Intune, and Autopilot
• Write/run PowerShell and GAM scripts for automation and admin
• Support onboarding/offboarding and maintain hardware across desks, docks, AV, TVs
• Oversee AV setup and support in meeting rooms (Logitech)
• Maintain endpoint security and monitor BYOD compliance
• Create and update IT documentation, guides, and checklists
• Liaise with vendors and building IT infrastructure providers
• Drive improvement projects and IT infrastructure optimisation

✅ What We’re Looking For

• 5+ years in Level 2 desktop or internal IT support
• Expertise in Windows, MacOS, Google Workspace, M365, Azure AD, Intune
• Strong scripting ability (PowerShell, GAM)
• Hands-on experience with commercial office setups (desks, docks, AV)
• Highly organised, accountable, and task-driven
• Strong communication and documentation skills
• Willing to work on-site 5 days a week in our Sydney office
• Comfortable working independently in a high-performance environment
• ITIL or relevant certifications preferred

⚠️ This Role is Not for You If…

• You only work with a single system or OS
• You prefer ticket-based or siloed support models
• You’re seeking hybrid or remote work
• You avoid documentation or hands-on IT work
• You wait for instructions rather than solving issues proactively

🎯 Key Metrics for Success

• Issue Resolution: Acknowledged in 1 hour, resolved within agreed timelines
• System Uptime: 99.9%+ for AV, Wi-Fi, login, and endpoints
• Onboarding: 100% completion of setup by Day 1
• Hardware Quality: Standardised, clean setups across all workstations
• Documentation: Current and complete process and systems documentation
• User Satisfaction: Positive internal feedback on IT support

🎁 What You’ll Get

• 💰 $80K–$85K base salary + super
• 🛠️ Full ownership of internal systems, onboarding, and support delivery
• 🏢 Work with a driven team in a centrally located Sydney CBD office
• 🚀 A fast-paced, high-performance culture with room to grow

📩 How to Apply

Submit your CV and a short cover letter detailing your internal IT support experience. Shortlisted candidates will be contacted directly.

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