Offer summary

Qualifications:

At least 2 years of experience in healthcare operations, customer support, or BPO environments, preferably U.S. healthcare support., Proficiency in Zoho Desk, Zoho Analytics, and Slack for collaboration and data analysis., Strong analytical skills to interpret healthcare data and support quality initiatives., Excellent communication skills in English, both written and verbal..

Key responsibilities:

Extract and analyze provider quality data to identify trends and support decision-making.

Engage actively in Slack channels to route tasks and communicate operational issues.

Serve as the liaison between internal teams and U.S.-based healthcare providers for coordination.

Support the development of workflows, SOPs, and monitor KPIs to improve operations.

Job description

About the Role:

OpenLoop is seeking a detail-oriented, tech-savvy Medical Operations Specialist to join our dynamic healthcare delivery team via Booth & Partners. This role is critical to the seamless coordination of U.S.-based medical providers and internal operations teams. The ideal candidate will bring experience in healthcare operations or BPO support, with a focus on leveraging tools like Zoho and Slack to support data-driven initiatives that enhance provider quality.

Key Responsibilities:

Extract and analyze provider quality data from Zoho Analytics to identify trends, track performance, and support operational decision-making
Actively engage in Slack channels to route tasks, surface operational issues, and ensure fast, accurate internal communication
Serve as the operational liaison between OpenLoop’s internal teams and U.S.-based healthcare providers, ensuring timely coordination and follow-through
Track and escalate potential delays, operational bottlenecks, or miscommunications to appropriate stakeholders
Contribute to the development and refinement of process workflows, SOPs, and best practices to streamline daily operations
Maintain accurate documentation of escalations, task status, and resolution outcomes in collaboration tools
Collaborate cross-functionally with the Clinical Quality team to align on quality metrics, investigate performance concerns, and support continuous improvement initiatives
Support data collection and reporting for key operational KPIs and SLA compliance
Uphold HIPAA standards and company compliance policies across all interactions and documentation

Requirements

Qualifications:

2+ years of experience in healthcare operations, customer support, or BPO environments (preferably U.S. healthcare support)
Proficient in Zoho Desk and Zoho Analytics or similar ticketing systems
Strong working knowledge of Slack for internal collaboration and task tracking
Strong analytical skills with the ability to interpret and synthesize healthcare data to support operational and quality improvement efforts
Excellent English communication skills (written and verbal)
Strong problem-solving skills and attention to detail
Ability to work independently and manage priorities in a fast-paced, remote-first environment
Comfortable working during U.S. hours and coordinating with U.S.-based teams

Preferred Qualifications:

Background in working with healthcare providers, telehealth operations, or remote care coordination
Experience with HIPAA regulations and handling PHI (Protected Health Information)
Familiarity with U.S. healthcare workflows and terminology