Inland Operation Executive (Chinese Speaking)

POSITION SUMMARY
- Monitor Value added services (customs, trucking, others) activities to ensure that shipments are arranged and delivered on time.
- Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.
- Manage service performance & KPIs; providing action plans for further improvement.
- Verify job costing, following-up BD & PO’s creation, and payment in timely manner.

Who We Are

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Working hour: 44 hours/week, may need to rotate shift, further discussion in interview (if any).

Key Responsibilities

• Proper co-ordination with Customers, Customer Service teams (SCM, Ocean, 4PL), Warehouse for stuffing plan and/to arrange services on scheduled, for timely collection and dispatch of shipments.
• Handling daily operations for current/new account after closed win.
• Proactively attend all the inquiries from Customers, CS teams and Subcontractors, well communication with related parties in case of exceptions.
• Preparing SOPs & IOPs in collaboration with Customer, Sale, Procurement, and Products.
• Able to take ownership of the issues and perform problem resolution to the customer’s satisfaction.
• Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.
• Drive operational excellence through KPI measurement and analysis.
• Able to work independently with the limit supervision from higher level.
• Enhance productivity & performance with initiatives in operation.
• Actively contribute initiatives to support process improvements.
• Take every opportunity to expand on services in scope of solution design and new business development.
• Carry out ad-hoc tasks assigned by Team Leader/ Manager.
• Working at on-site (required by each project – if any)
• Carry out ad-hoc tasks assigned by Team Leader/ Manager.

Critical Competencies

• At least 03 years' professional working experience at similar role(s) in Import - Export Operation, especially in Trucking & Customs Operation Services
• Knowledge & Experience in customs formalities operations & transportation handling: container pick up/drop off, data entry in VNACCS, customs liquidation, HS code classification, price’s evaluation
• Certificate of CHB / Custom Clearance is a big plus
• Language proficiency: native Vietnamese level, fluent English level, fluent Chinese level
• Hard and smart working, diligent, fast learning, good critical thinking, multi-tasking ability.
• Can-do and willing-to-do attitude.
• Good communication skills and people skills.
• Excellent customer services skills/experiences.
• Efficient claim handling skills.
• Discipline and good interpersonal skill.
• Good skills of computer (Excel basic, Power-point).
• Self - directed, displays initiative and can work independently to focus on results.
• Willing to go out, take charge during off hours if required.
• Willing to travel, to work in terminal office if needed.

#LI-DNI

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.