IP Implementation and Remote Deposit Analyst

Full Time, Permanent Opportunity for IP Implementation and Remote Deposit Analyst (Must be local to Plano, TX)

Catalyst and Your Career

Catalyst is igniting change and unlocking new possibilities for credit unions and the members they serve. Whether through innovative payments, asset management or liquidity solutions, we’re passionate about transforming goals into achievements and helping credit unions grow.

To accomplish this, we actively pursue talented individuals capable of making a positive impact on member credit unions, and we do our best to retain these employees. Among the ways we do this are generous benefits, a safe work environment and promotion of a strong work-life balance. We believe in our employees’ success, and the average employee tenure of 14 years suggests that our employees feel the same way!

The Work Itself

This position is responsible for managing all Item Processing product implementations offered by Catalyst Corporate FCU while also delivering critical information and always exemplifying professional interactions with Catalyst members and partners to meet the customer expectations. Implementations are comprised of remote deposit products (Branch/Teller, Business, ATM/ITM and Mobile capture) and Item Processing products (Inclearings/Returns, x9 Deposits/Deposit Returns, and Member or Deposit Image Delivery) for credit unions. The analyst’s responsibilities include planning, onboarding, training, testing and validations of customer account information as well as troubleshooting technical issues related to TranzCapture, Microsoft operating systems, internet browsers, ATMs/ITM, check scanning hardware/software, and sFTP file transmissions. Other department responsibilities include software User Acceptance Testing (UAT), billing, technical writing, data analysis, reporting, and system upgrades. The position is responsible for accurately meeting departmental reporting objectives and goals for timeliness and quality. The analyst must be self-motivated with excellent organization skills, be able to multi-task and work independently with little to no supervision. The analyst should possess excellent verbal and written communication skills, be knowledgeable of Catalyst products and is efficient in using MS Word, Excel, and Power Point. This position resides within the IP Support Services division.

The Talent You Bring

The Essential Requirements:

• High school diploma or equivalent
• Ability to get along with others and be a team player
• Excellent verbal and written communications skills
• Strong process investigation and problem-solving abilities
• Ability to multi-task and quickly adapt to change in a high workload environment
• Excellent customer service skills
• Experience with Excel spreadsheets including data manipulation and formula creation
• Basic Windows PC knowledge and troubleshooting skills
• Ability to investigate, troubleshoot, and report software defects and configuration issues

Additional skills and experience are a plus:

• General Item Processing experience
• Previous credit union or banking experience
• Project management experience
• Technical writing experience
• Software testing experience
• Salesforce experience

Catalyst and Your Career

Catalyst is igniting change and unlocking new possibilities for credit unions and the members they serve. Whether through innovative payments, asset management or liquidity solutions, we’re passionate about transforming goals into achievements and helping credit unions grow.

To accomplish this, we actively pursue talented individuals capable of making a positive impact on member credit unions, and we do our best to retain these employees. Among the ways we do this are generous benefits, a safe work environment and promotion of a strong work-life balance. We believe in our employees’ success, and the average employee tenure of 14 years suggests that our employees feel the same way!

How We'll Have Your Back

Catalyst Corporate’s compensation structure offers market-competitive base pay. However, Catalyst's full compensation package is more than just your paycheck and is meant to support and improve your personal and professional life, including:

• Time Away: Federal Holidays, Vacation, Sick Time, and Parental Leave, as well as time off for volunteering.
• Planning for the Future: 401K retirement savings plan with matching and company contributions.
• Supporting your Health & Well-Being: Flexible health and insurance options, including Medical, Dental, and Vision Insurance choices, Long and Short-Term Disability Insurance, Life Insurance, Supplemental Life and AD&D Insurance, as well as a Flexible Spending Account.
• Building a Family: We were named “Best Place for Working Parents” 4 years in a row due to our commitment to family-friendly policies and practices.
• Work-Life Integration: Other benefits include credit union membership, a casual work environment, paid covered parking, and an onsite fitness facility with showers. In addition, we also offer access to a variety of onsite services, such as a massage therapist and personal trainer, car wash and detail service, vehicle refueling service, and food delivery service.

Who We Are

With innovative payments, asset management and liquidity solutions, Catalyst is unlocking new possibilities for credit unions across the nation, and the members they serve. We are passionate about transforming goals into achievements and helping credit unions grow. Discover why more than 1,500 credit unions are using Catalyst’s solutions today.

Catalyst is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.