Account Manager

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.

Arkansas Blue Cross is only seeking applicants for remote positions from the following states:

Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Job Summary

This position oversees the service and management of assigned strategic account and develops policies and processes to ensure client satisfaction. The incumbent is responsible for interfacing and meeting regularly with assigned client. Ensures that clients are consistently satisfied with the organization’s product and services and resolves escalated issues. Evaluates the client’s needs and proposes strategic solutions. Serves as single point of contact for the client, keeping in contact with client at all stages. Communicates and provides strategic reporting and analytics to clients to support retention and growth of strategic account.

Requirements

EDUCATION

Bachelor’s degree in related field. In lieu of degree, five (5) years exempt level healthcare industry experience will be considered.

LICENSING/CERTIFICATION

State of Arkansas Health and Life Insurance License or obtain within three months of hire.

EXPERIENCE
Minimum three (3) years’ experience in service management, account management, or complex data analytics & reporting.

Minimum one (1) year experience making formal presentations; preferably presenting reports, analysis and data interpretation to internal and external customers. (Presentation required as part of the hiring process)

Experience in health insurance or employee benefits is preferred.

ESSENTIAL SKILLS & ABILITIES

Customer-Oriented
Excellent relationship management capabilities
Strong interpersonal skills, positive and pleasant personality
Excellent presentation and negotiation skills
Excellent organization and time management skills
Proficiency in Microsoft Office applications including PowerPoint, Word, and Excel.

Ability to analyze a problem and develop a solution.

Ability to comprehend vast combinations of data to analyze and communicate information and recommended action steps.

Ability to communicate effectively both orally and written.
Ability to organize and coordinate workflow.
Ability to have and maintain an acceptable driving record.

Skills

• Customer-Focused

Responsibilities

• Coordinates and conducts employee meetings as required
• Manages both external and internal vendors related to service and support of the client’s health plan.
• Manages relationships with key Enterprise divisions and staff to deliver accurate and timely problem solving and reporting.
• Meets periodically (at least monthly) regarding topics such as the status of the operation of the services, escalated issues, and other topics as determined necessary and requested by client or identified by internal monitoring.
• Oversees and supports all day-to-day matters arising from the administration and management of the account.
• Participates in strategic sessions and provide suggestions for health plan cost improvements on an ongoing basis.
• Presents solution-based utilization and financial reporting to client on a monthly, quarterly and year-end schedule.

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.