Collector

Dealership:

Lithia & Driveway | AR Collector

Location: Remote

Compensation: $20.00 -23.00hr DOE

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire.  

With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets.  

Our success is fueled by four core values:  

·         Earning Customers for Life  

·         Improving Constantly  

·         Taking Personal Ownership  

·         Having Fun  

Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel.  

We’d love to have you join us on our journey! 

About the Role:
As an AR Collector, you’ll play a key role in maintaining the financial health of our company by managing and collecting past due accounts. You'll work closely with customers to resolve account issues, ensure compliance, and support store operations.

What You’ll Do:

• Contact consumers via phone, email, and digital platforms to collect outstanding debts.

• Negotiate payment plans and settlements in compliance with company policies and legal regulations.

• Utilize skip tracing tools and techniques to locate consumers with outdated or missing contact information.

• Maintain accurate and detailed records of all communications and payment agreements.

• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other applicable laws.

• Use collection software and CRM systems to manage accounts and track progress.

• Follow up on broken promises to pay and escalate accounts when necessary.

• Meet or exceed monthly collection goals and performance metrics.

What You’ll Bring:

• High school diploma or equivalent

• 1+ years of experience in debt collection, skip tracing, or a related field.

• Proficiency in skip tracing tools and investigative techniques.

• Strong verbal and written communication skills.

• Ability to handle difficult conversations with professionalism and empathy.

• Familiarity with FDCPA and other relevant consumer protection laws.

• Proficiency with CRM systems, collection software, and Microsoft Office Suite.

• Strong organizational skills and attention to detail.

• Self-motivated with the ability to work independently in a remote setting.

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.