PB Resolute Professional Billing

About The Wilshire Group 

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

We are currently offering a contracted interim position at one of US News Best Hospitals 2022-23.  This position caters to top performers seeking a professional environment that acknowledges and values their dedication and proficiency.  While this role doesn’t offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries.

Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.

Why Wilshire? Employee Testimonial

“The number of RCM subject matter experts I get to work with each day is unreal.  Working alongside and as part of this team to help shape the RCM space is exciting.”-Patti Consolver, Director of Business Development 

Job Title: Epic PB Resolute Analyst (Professional Billing)
Position Type: Contract (3 Months)
Hourly Rate: $90.00
Location: Remote (Preferred: California-based, ideally in the San Francisco Bay Area)
Division: Health HIT

Job Summary

We are seeking an experienced Epic PB Resolute Analyst to support the implementation and optimization of Epic’s Professional Billing (PB) application. This role will lead or participate in all phases of the Epic PB lifecycle—from requirements gathering and system configuration to testing, training, and go-live support. This is a fully remote position, with a preference for candidates located in California.

Key Responsibilities

• Lead or support all phases of the Epic PB implementation: discovery, design, build, validation, testing, and deployment.

• Configure and customize Epic PB application based on organizational requirements and best practices.

• Collaborate cross-functionally with clinical, revenue cycle, and IT teams to ensure aligned solutions.

• Utilize Epic tools such as Sherlock, Orion, and Nova for analysis, documentation, and troubleshooting.

• Collect, analyze, and document business operations and workflows.

• Evaluate, recommend, and implement operational improvements and automation opportunities.

• Manage Epic security infrastructure and coordinate with security workgroups.

• Provide frontline user support and troubleshooting for Epic PB-related issues and interfaces.

• Facilitate system and end-user testing, including writing and maintaining test scripts.

• Provide support during go-lives, system upgrades, and disaster recovery testing.

• Participate in vendor coordination and resolution of production issues.

• Lead or support the development of training programs and materials.

• Monitor and support interface functionality for optimal end-user experience.

• Ensure compliance with change management and quality assurance processes.

Qualifications

Required:

• Current Epic Certification in Resolute Professional Billing (PB)

• Minimum 3 years experience in Epic PB implementation, optimization, or support

• Strong understanding of healthcare revenue cycle operations, including charge capture, claims processing, and reimbursement

• Proficiency in system configuration, customization, and integration

• Excellent problem-solving and communication skills

• Ability to work independently and manage multiple priorities

Preferred:

• Epic Certification in PB Claims or Charge Router

• Prior experience with Federally Qualified Health Centers (FQHCs)

• Bachelor's degree in Information Systems, Healthcare Administration, or a related field

• Experience with Office 365, ServiceNow, and similar support platforms