customer service representative at Webgility

Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 
United States

Offer summary

Qualifications:

High school diploma or equivalent., At least 1 year of experience in a call center or customer service role., Familiarity with CRM systems and customer service software preferred., Troubleshooting skills and ability to resolve customer issues efficiently..

Key responsibilities:

  • Respond to customer inquiries via phone, email, or chat.
  • Resolve product or service issues and clarify customer complaints.
  • Maintain accurate records of customer interactions in CRM system.
  • Collaborate with team members to improve customer experience.

Webgility logo
Webgility Information Technology & Services SME https://www.webgility.com/
51 - 200 Employees
See all jobs

Job description

About HIKINEX

At HIKINEX, we're committed to delivering exceptional customer experiences. Our team thrives on innovation, collaboration, and a dedication to excellence. As we continue to grow, we're seeking passionate individuals to join us in shaping the future of customer service.

Position Overview

We are looking for a Customer Service Representative who will serve as the first point of contact for our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, or chat.

Resolve product or service issues by clarifying customer complaints, determining the cause, and offering solutions.

Maintain accurate records of customer interactions and transactions in our CRM system.

Collaborate with team members to improve overall customer experience.

Provide feedback on the efficiency of the customer service process.

Qualifications

Experience:

Minimum of 1 year in a call center or customer service role.

Familiarity with CRM systems and customer service software is preferred.

Proven ability to troubleshoot and resolve customer issues efficiently.

Education:

High school diploma or equivalent is required.

Additional customer service training or certifications are a plus.

Benefits

401(k) with company match.

Comprehensive health, dental, and vision insurance.

Paid Time Off (PTO).

Flexible scheduling options.

Schedule:

* Monday to Friday (flexible hours based on role).

* Opportunity to work from home remote.

Pay:

* $30.00 - $35.00 per hour

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Troubleshooting (Problem Solving)
  • Record Keeping
  • Collaboration

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