Senior System Engineer at Sourcefit

Work set-up: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

At least 4 years of experience in IT systems engineering., Proficiency with tools like Active Directory, O365, Azure, VMware., Relevant certifications such as CompTIA, Microsoft, or Cisco are advantageous., Excellent communication skills in English, both written and spoken..

Key responsibilities:

  • Manage and resolve complex infrastructure issues as a Senior System Engineer.
  • Lead IT projects and system implementations.
  • Work closely with clients to develop high-level technical solutions.
  • Troubleshoot and administer systems like VMware, firewalls, and backup solutions.

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Sourcefit DR
11 - 50 Employees
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Job description

๐Ÿ“Œ Position: IT System Engineer (Levels 1โ€“3)

Location: Dominican Republic (Remote)
Schedule: Full-time, Monday to Friday (EST hours)
Modality: Work from Home

Role Responsibilities by Level:
๐Ÿ”น Level 1 โ€“ Entry Level IT Support
  • Provide helpdesk support via phone, chat, or ticketing system

  • Troubleshoot basic hardware, software, and network issues

  • Assist with account setups, email support, and printer/network connectivity

  • Escalate unresolved issues to senior engineers

๐Ÿ”น Level 2 โ€“ Intermediate Technical Support
  • Manage and resolve escalated technical tickets

  • Troubleshoot issues with servers, networks, and cloud environments

  • Configure and maintain user access via Active Directory, O365, etc.

  • Collaborate with Level 3 engineers on mid-level projects

๐Ÿ”น Level 3 โ€“ Senior System Engineer
  • Take ownership of complex infrastructure issues

  • Administer systems such as VMware, firewalls, backup solutions, etc.

  • Lead implementations and IT projects

  • Work closely with client stakeholders for high-level tech solutionsWhat Weโ€™re Looking For:

  • Relevant experience in IT (1+ year for Level 1, 2โ€“3 years for Level 2, 4+ years for Level 3)

  • Excellent English communication skills (written and spoken)

  • Experience with tools like Active Directory, O365, Azure, VMware, remote monitoring tools

  • Problem-solving mindset and customer-first attitude

  • Certifications (CompTIA, Microsoft, Cisco) are a plus

Why Join SourcefitDR?

โœ”๏ธ 100% Remote
โœ”๏ธ Work with international clients
โœ”๏ธ Competitive salary based on experience
โœ”๏ธ Growth opportunities and certifications
โœ”๏ธ Supportive, people-first company culture

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving

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