Offer summary

Qualifications:

At least 2 years of experience in technical 1st-level support., Experience managing users and devices, preferably in a Microsoft 365 environment., Basic knowledge of Microsoft Entra and Microsoft Endpoint Manager (Intune)., Good command of German (C1) and English (B2) skills..

Key responsibilities:

Provide first-level support and collaborate with second-level support for SME customers.

Analyze, resolve, and document user problems remotely.

Perform administrative tasks and update internal processes.

Monitor inquiries, faults, and incidents until resolution.

Job description

Are you a Service Desk Specialist with a passion for client support?
Are you excited about new Microsoft technologies?
Do you take responsibility for an excellent customer experience?
👉 Then you are our new crew member!

Join our dynamic Service Desk team in Managed Cloud Services as the first point of contact for customer inquiries. Together, we ensure our clients get the most out of their cloud solutions and enjoy smooth IT operations.

At isolutions, we’re passionate about digital transformation and building modern work environments that foster creativity, collaboration, and great experiences for customers and employees alike.

We’re looking for a motivated, service-minded individual to provide technical support. Here, you’ll find open communication, mutual support, and a culture built on curiosity, credibility, and honesty. Ready to experience the isolutions spirit?

How your day will look like ☀️

Provide 1st and work with 2nd level support to small and medium-sized enterprise customers primarily through ServiceNow and remote maintenance; phone and e-mail communication are used only occasionally
You actively shape the digital future of our customers and make a significant contribution to their stability and satisfaction. #weshapethefuture
Analyse, solve and document user problems directly remote
Perform administrative tasks and keep internal processes updated
Monitoring inquiries, faults and incidents until they are finally resolved

Your profile 🦸‍♀️

At least 2 years of Experience in technical 1st level support
Experience with managing users and devices (Microsoft 365 environment is a plus)
Basic knowledge of Microsoft Entra, Microsoft Endpoint Manager (Intune)
ServiceNow and ITIL knowledge would be a plus
You have a customer and service-oriented personality as well as a committed, independent way of working
A motivated, communicative and reliable person who likes to take on responsibility and feels comfortable in a lively, growing environment
You are a proactive person, have a curious mindset and a passion for technology
Very good German (C1) and good English skills (at least B2)
You’re passionate about technology and continuously look for ways to learn and evolve
Plus point: you can use the grill well 😉

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer 👀

Permanent contract with competitive salary package, plus interesting fringe benefits
Being based in Barcelona or nearby, you'll have the flexibility to work from home according to your needs
Work and evolve with the latest technologies from the Microsoft ecosystem
Structured career development plan based on your professional goals
Yearly training budget, Microsoft Certifications and bi-weekly “Tech Lunches“
Choose your hardware
Free language classes
One additional week of vacation for Corporate Social Responsibility
Annual team event in Switzerland
A dynamic environment and a unique team spirit!

How to find out if this is the next step of your career: