Healthcare Operations Process Improvement Analyst

SCOPE OF ROLE 

As the Operations Process Improvement Analyst, you will play a critical role in the continued development of NeueHealth’s core operational functions. The NeueHealth Operations Process Improvement Analyst role is responsible for driving operational excellence with internal and vendor operations functions. This position will work closely with cross-functional NeueHealth teams to design and document workflows and business requirements. The Operations Process Improvement Analyst will also be responsible for managing day-to-day relationships with key vendors.

ROLE RESPONSIBILITIES

• Lead cross-functional teams to assess, analyze and document business requirements.
• Manage the development of workflow processes and related materials for operational activities. Analyze and design processes to ensure effective and efficient solutions to operational functions, optimizing processes to achieve business goals.
• Coordinate, facilitate, and manage vendor management tasks inclusive of working with external vendors and internal employees. Track vendor issues, troubleshoot and present to management as required.
• Manage workplans and prioritize resources to meet key deliverables. Track and report out on project progress and outstanding deliverables.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• A Bachelor's degree is required
• Three (3) or more years related experience within a health plan or related field
• Experience in developing and maintaining process documents required
• Experience in interpreting data analytics/outcomes measures in healthcare and use of that data to drive change is required.

PROFESSIONAL COMPETENCIES

• Takes a creative approach to audience-facing reporting and documentation, establishing templates for use by others as needed
• Comfort with creating and managing timeline driven workplans, as well as creating process flow documentation that supports your work
• Ability to drive results in a collaborative environment, creating and leading cross-functional teams
• Excellent interpersonal communication and organizing skills to coordinate project activities
• Strong operational mindset and use data to draw insights; when applicable data is not available, you have the ability to gather all available information to support an approach and devise steps to measure the impact of your work for future iterations
• Experience in leveraging data and technology to solve problems or improve processes
• Experience in developing training resources, leading training programs to address business needs
• Bias toward action; sense of urgency, self-initiative, and ownership of work
• Superb written and verbal communication skills

A reasonable estimate of the range is $63,944 - $95,916 annually.  Actual compensation will vary based on the applicant’s education, experience, skills, and abilities, as well as internal equity. Additionally, employees are eligible for health benefits; life and disability benefits, a 401(k) savings plan with match; Paid Time Off, and paid holidays.