Offer summary

Qualifications:

Minimum of 5 years experience in internal audit or compliance roles., Experience in maintaining knowledge management systems in complex environments., Proven ability to create and update standard operating procedures., Strong organizational skills and attention to detail..

Key responsibilities:

Design and oversee internal control systems within operations.

Ensure knowledge management and standard work documents are accessible and up-to-date.

Partner with training, quality assurance, and compliance teams to align processes and improve risk management.

Identify and mitigate process misalignments with standard operating procedures.

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Job Summary:

Pets Best is seeking an Senior Manager, Operations Governance who will report to the Director, Operational Effectiveness. The Senior Manager, Operations Governance is responsible for partnering with key stakeholders to create, modify, and maintain standard operating procedures and curricula.

Job Location: Remote – USA

Main Responsibilities:

Design, implement, and oversee internal control systems within Pets Best Operations (claims and policy administration)
Ensure the knowledge management system is updated, organized, and easily utilized by front-line associates
Ensure standard work documents/standard operating procedures are updated, organized, and easily accessed by front-line associates
Partner with training organization to ensure various curricula are in alignment with standard operating procedures
Partner with quality assurance team to modify quality assessment tools when necessary to better assess risk and compliance
Partner with compliance organization to ensure that standard operating procedures are updated
Identify key processes that are not in alignment with standard operating procedures; recommend mitigation plans
Design, implement, and monitor internal controls for critical processes
Performs other duties and responsibilities as assigned

Basic Qualifications:

5+ years of experience in an internal audit or compliance-like role
Experience maintaining a knowledge management system in a complex operating environment
Experience creating and maintaining standard operating procedures
Experience implementing internal controls
Process orientation with experience mapping processes
Strong organization skills with attention to detail
Strong written communications
Ability to operate with ambiguity; self-starter
Only candidates residing in the United States will be considered for this position

Preferred Qualifications:

2+ years in a property & casualty company
Experience with technical writing
Experience with Genius, Knowledge Owl, or another comparable knowledge management system

Expected Hours of Work:

This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: