Offer summary

Qualifications:

Diploma or Degree in IT, Computer Science, or related field., At least 2 years of experience in customer service or system support., Strong communication and analytical skills., Proficiency in Cantonese and English, with troubleshooting abilities..

Key responsibilities:

Assist customers with user account management and system configuration.

Support users in customizing reports and resolving technical issues.

Respond to support requests via phone, email, or chat with professionalism.

Develop documentation and provide training to ensure user adoption.

Job description

Are you passionate about technology, solving real-world problems and delivering exceptional user support?

We're hiring Software Support Specialist on behalf of our Hong Kong based client, a cutting edge construction tech company that's redefining how projects are managed across the industry. Their smart, all in one platform empowers construction teams to streamline communication, automate workflows and gain real time insights bringing the entire project lifecycle into one seamless digital ecosystem.

Key Responsibilities:

User Account Management
- Assist customers in creating and managing user accounts
- Configure user settings and permissions according to client needs

System Configuration
- Support users in adjusting software settings for optimal performance and usability
- Troubleshoot configuration and system setup issues

Report Customisation
- Help users fine-tune and personalise reports to suit their needs
- Liaise with developers to resolve complex reporting challenges

Customer Support
- Respond to support requests via phone, email or chat with professionalism and empathy
- Provide timely, accurate resolutions to user inquires and technical problems

Documentation & Training
- Develop and maintain, support documentation and configuration guides
- Support onboarding and training to ensure user confidence and adoption

Feedback & Continuous Improvement
- Collect user feedback and relay insights to the product team
- Recommend process enhancements to improve customer experience