Sr. Technical Support Specialist

Are you a tech-savvy problem-solver who thrives on troubleshooting and helping others succeed? Do you enjoy diving into complex technical environments, solving puzzles, and supporting community banks with reliable, people-first service? If so, we’d love to have you join our team as a Senior Technical Support Specialist!

In this role, you’ll be a key contributor to our BITS team, working with multiple departments to implement and support software and hardware solutions for both internal staff and our community bank clients. You’ll play a major role in virtual bank setups and installations, ensuring systems run smoothly before go-live and helping troubleshoot issues that arise. Your work helps local banks deliver big-bank experiences—and that makes a meaningful difference.

What You'll Do

Key responsibilities include:

• Serve as a primary technical support lead for Corporate Capture 21, including setup, troubleshooting, scanner integration, and customer training for new and existing bank clients.
• Provide technical support via phone, email, and remote tools—prioritize issues, document call details, and ensure timely resolution for internal and external clients.
• Track issues in the call management system and escalate as needed.
• Install and configure web-based software, SQL databases, and hosted applications for new bank installs.
• Responsible for execution of the project implementation plan, ensuring smooth installations and consistent client experiences.
• Troubleshoot PC/Mac environments, printers, thin clients, scanners (especially remote installs).
• Support Microsoft Windows Server, Internet Information Services (IIS), and Active Directory environments.
• Assist with new hardware staging, tracking, and deployment.
• Collaborate closely with internal teams and clients to document technical issues and provide solutions.
• Contribute to knowledge base and user documentation.
• Participate in after-hours support rotation every 7–8 weeks (expected after 4–6 months).
• Support patch management and maintain secure, updated environments.
• Provide backup support to teammates and other departments, ensuring continuity of service during high-volume periods or staff absences. 

What Will Help You Stand Out:

• Associate degree in Computer Science or related field, or equivalent experience.
• Previous experience in banking or financial services environments.
• Understanding of DCI products or similar fintech platforms.
• Experience supporting complex installs and migrations, especially web-based applications.
• Proficiency in documenting processes and building scalable support tools and practices.

A Day in the Life

Imagine starting your day by collaborating with cross-functional teams to resolve client technical issues, followed by virtual installations for new banks—from setting up websites and SQL databases to testing scanners and troubleshooting connectivity issues. You’ll interface with a wide range of departments and customers, helping them get up and running quickly and confidently. By day’s end, you’ll know your work directly empowered a local bank to better serve its community.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices. 

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• 1–2 years’ experience providing technical support in a corporate or call center environment.
• Strong troubleshooting skills with PCs, Macs, scanners, and Microsoft-based systems.
• Exposure to database applications and host communications, including Microsoft SQL Server, Windows Server OS, and Internet Information Services (IIS).
• Familiarity with Active Directory administration and remote access tools.
• Excellent communication and interpersonal skills for client-facing support.
• Ability to work independently and multitask in a fast-paced, service-driven environment.
• Ability to lift up to 20 pounds
• Normal office working conditions