Field service engineer

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection
and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself.
Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and worldchanging
projects, you will do more and become more than you ever thought possible.

All About Us

Do you want to make a difference? Illumina’s mission is to improve human health by unlocking the power of the genome. If that inspires you, let’s talk. We’ve built a culture fueled by innovation, collaboration and openness, and established ourselves as the global leader in DNA sequencing and array-based technologies. Our people and our technology change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. We are deeply passionate about what we do, because we know that our work has the power to improve lives.

We’re an established company with a track record of phenomenal growth. Our revenue grew from $10 million in 2002 to approximately $2.4 billion in 2016. Our growth isn’t just revenue, we’ve been hiring the best and the brightest. Perhaps that’s why MIT has ranked Illumina near the top of its “World’s Smartest Companies” list each of the last three years. If you thrive in a brilliant, fast-paced, and mission-driven environment, Illumina is the place for you – imagine the possibilities.

Position Summary:

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

All About You

Responsibilities:

• Act as an essential interface between the field organization and internal support structure by providing timely onsite technical assistance to customers, Field Applications specialists, and field salespeople.
• Serve as a focal point for problem resolution assistance to subsidiary or distributor support. 
• Responsible for editing, writing and modifying Service and Training manuals, Field Service Bulletins, and SOPs.
• Install, upgrade, repair, and maintain instrument systems in defined territory.
• Provide technical support to staff, contractors and customers.
• Manage the Service Territory including distributor’s service staff.
• Respond to service requests and ensure customer satisfaction.
• Manage service parts inventory levels.
• Maintain up to date customer information, technical files and appropriate databases.
• Provide timely and accurate reports as requested.
• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
• Maintains routine contact with existing customer base.

 
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements:

• Minimum 2 years of relevant experience.
• Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems.
• Prior experience in troubleshooting molecular biology instruments is a plus.

Education:

• BS in Electrical/Electronic Engineering, Mechanical Engineering, or related degree with knowledge in the biotechnology/biomedical industry.

In order to apply for this position you will need to provide the following personal information to Illumina: Name, gender, contact information, education and employment history and other information as necessary. Otherwise Illumina will not be able to process your job application. Illumina engages Workday, Inc. (“Workday”) globally to provide HR management services. As such, the information above may be collected, transferred, stored, and/or deleted through the Illumina Workday system designed and operated by Workday on behalf of Illumina. The Illumina Workday system and the personal data above is hosted outside of your country. By submitting your job application through Workday, you agree to the collection, transfer, storage and use of your personal information by Illumina through Workday. If you would like to access, correct, restrict or remove any personal information that you have submitted through the Illumina Workday system, you may contact privacy@illumina.com.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.