Offer summary

Qualifications:

High school diploma or equivalent, with 3+ years of customer service experience., Excellent verbal and written communication skills., Proficiency with Google Suite and Microsoft Office products., Ability to work in-office three days a week during training and adapt to a remote work environment..

Key responsibilities:

Handle customer inquiries via phone, email, and chat.

Support inbound and outbound customer service, collections, and technical support.

Maintain accurate customer records and guide applications through their process.

Assist with payment scheduling, account settlements, and reviewing financial documents.

Job description

NinjaHoldings is looking to add exceptionally talented, bright, and driven Customer Service Specialists to our team. This position is responsible for guiding an applicant through the loan approval process on various products and supporting the day-to-day operations of a customer’s loan life cycle. The Customer Service Specialist must demonstrate strong customer service acumen, the ability to multi-task on the phone and computer at the same time and be able to support applicants of new and existing lines of credit. Your attention to detail and ability to multi-task are critical to succeed in this role.

As a Customer Service Specialist, your primary responsibility is

Take care of our customers and / or our prospective customers by handling their inquiries of all types.
Support all inbound, and outbound customer service, collections, and general technical support inquires.
Handle and initiate inbound and outbound support requests through a variety of different channels whether it’s via phone calls, e-mails, or chat.
Keep customer records meticulously updated with accurate information for every action and interaction taken on a customer loan.
Ensure you are moving applications to a final state and support all of them throughout their application journey.
Call on pending applications to help convert into customers and assist where they might need assistance
Call on accounts with past due amounts to schedule payments and get settlements
Review and evaluate client’s financial documents and research financial history
Uphold and adhere to strict compliance policies, procedures and regulatory guidelines and achieve company standards for quality and responsiveness, as well as local, state, and federal laws and regulation.

Requirements:

Must be 18 years of age or older
Excellent typing skills
Experience with all Google suite and Microsoft products
This position requires in-office attendance for three days a week in Spring Grove, Illinois throughout your training process which will last about four months, and various times for in-person meetings and in-office days.
Associate's Degree OR equivalent experience 3 + years’ experience in customer service
Customer-centric approach with adaptability to various personality types
You must possess excellent written and verbal communication skills
Be able to sit or stand 8 hours a day wearing a headset
Must be able to work flexible shifts – no weekends
Excellent listener, quick learner, and able to handle ambiguity and constant change
Ability to communicate professionally, with maturity and self-confidence
Patience with dealing with customers who are slower to learn new technologies
Credit and criminal background checks required
Must have a strong at-home internet connection and a safe space to work with no background noise or any other distractions, all computer equipment will be provided to you

Additional Pluses, but not requirements:

Bilingual (English/Spanish)
Collections experience
Prior call-center experience
Prior work experience in FinTech or financial services with a focus on technology
Knowledge about or experience with Google Suite products, Microsoft Office, JIRA, & Slack
Experience in a remote work environment
The willingness to take on new tasks and broaden scope of responsibilities

Benefits:

Hourly position $20.00 a hour, Monday thru Friday, no weekends
Monthly Bonuses based on performance and attendance, eligible after training
Work-From-Home opportunity available based on performance and attendance
Casual Dress policy
Full Time Employees are eligible for Medical, Dental, Vision, Life, 401K, PTO, and Wellness Credits)
Employee recognition and rewards program
Summer hours (for eligible roles, attendance and performance dependent)

IMPORTANT NOTICE:

Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Compliant Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ ninjaholdings.com.

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