Product Data Analyst

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Role overview:

We are looking for a Product Data Analyst to join our expanding Data Analytics team. You’ll be joining a lean data-obsessed analytics team supporting stakeholders who are constantly on the hunt for impactful insights. This role will be responsible for delivering customer-focused data insights that inform the product roadmap and broader Kiva strategy, shedding light on key drivers of performance and growth, and developing Kiva’s product analytics roadmap. You will work closely with the product team to lead strategic efforts, define and measure success, and empower the team to achieve inspiringly ambitious impact goals. 

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Key responsibilities include: 

• Collaborate with our product team to drive impactful user experience, acquisition, engagement, and retention initiatives using data.

• Develop a deep understanding of Kiva lenders by sifting through rich user behavior datasets, deriving and communicating insights on lender engagement and delight through the user journey.

• Use your statistical prowess to identify opportunities to engage 

• Develop a robust product analytics framework by defining metrics, designing scalable product-specific data models, building critical company dashboards, and developing a core shared knowledge base.

• Perform ongoing trend analysis and shareouts to inform day-to-day decisions. 

• Design, run, and analyze experiments to efficiently arrive at scalable insights that drive lender engagement and satisfaction.

• Partner with data engineering in building scalable data solutions. 

• Execute on a range of analytics work occurring across the company, including mentoring data users in support of self-service (we use Looker, but experience in any BI tool will help).

Preferred qualifications: 

• 3+ years experience in product analytics, data analytics, business analytics, data science, economics, statistics or related field. 

• Consistent record of conducting proactive data analysis, distilling actionable takeaways, telling a story with data, making recommendations, and driving informed decision-making.

• Expertise in user-focused product analytics concepts such as user experience, user journeys, funnels and loops, and engagement/conversion/retention/referral mechanics.

• Expertise working with clickstream/event data and metrics.

• Experience designing and evaluating statistical tests, including multivariate tests with non-binary outcome variables. 

• Well-versed in SQL and familiar with Python, R or other statistical packages.

• Confident in interacting with complex and nuanced data models, and will push for simplicity when necessary. 

• Strong presentation and communication skills, with experience working with cross-functional stakeholders and executives. 

• Familiarity communicating with and liaising between technical colleagues (Data Engineering, Machine Learning) as well as non-technical partners (User Research) and stakeholders (PMs). 

• Comfortable extensively using BI tools (Looker preferred).

• Ability to thrive in a fast-paced, dynamic environment and drive change.

What we offer:

• A work-from-home position; final candidate must be based and authorized to work in the U.S.
• An opportunity to improve real lives, solve hard problems, and change the world
• Friendly, supportive, and adventurous environment with a team of engaged colleagues
• A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, 401k matching, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva.
• Opportunities to connect with and learn from colleagues and partners around the world
• Salary range: $84K - $120K; a final offer will be dependent upon a candidate’s location, skills and experience. 
• Currently, we are not open to working from home employees residing in the following states: AL, AK, DE, HI, IN, KY, MS, MO, NE, NM, ND, OK, RI, SC, SD, VT, WV, WI, and WY

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.