CJ Logistics provides integrated global supply chain services, maximizing customer value through continuous improvement and innovation. Currently, CJ Logistics operates technology-driven logistics businesses at 280 bases in 40 countries around the world. With a focus on social responsibility and sustainability through growth with customers and communities, CJ Logistics prioritizes the well-being of the end consumer. CJ Logistics offers an integrated, one-stop SCM service platform with air and sea international freight forwarding, warehousing and transportation contract logistics, asset-based trucking, parcel and express delivery, and supply chain consulting. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, CJ Logistics helps customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. CJ Logistics America, a division of CJ Logistics, is responsible for leading warehousing, transportation and freight forwarding operations across the North America region, specializing in solutions for regulated industries such as food and beverage, consumer packaged goods, healthcare and medical supplies, and tire and automotive.

Description

Position Overview
The Customs Brokerage Manager leads and oversees the day-to-day operations of the customs brokerage team. The role is responsible for ensuring regulatory compliance, optimizing workflow efficiency, managing team performance, and supporting business growth initiatives. The role requires a strong understanding of import regulations and the proven ability to lead teams in a fast-paced, deadline-driven environment. This position plays a key role in maintaining service excellence, driving operational value and continuous improvement efforts, and acts as a subject matter expert for both internal teams and customers.

Essential Job Duties & Responsibilities

Oversee daily customs brokerage operations, ensuring compliance with all U.S. Customs and PGA regulations
Build, lead, and develop a high-performing customs brokerage team including performance management of the team.
Coach and mentor team to meet performance goals and service standards
Ensure accurate and timely filing of entries and related documentation
Monitor and respond to regulatory changes; update procedures as needed
Maintain valid Customs Broker license, permits, and bonds for the company
Collaborate with internal teams to support customer service and operational efficiency
Develop and implement entry audit processes to ensure accuracy and revenue protection
Serve as the primary compliance resource for internal teams and clients
Support mitigation efforts for penalties, protests, and post-summary corrections
Define team KPIs, monitor operational performance, and drive continuous improvement initiatives
Own and manage all key P&L metrics, including regular review and follow-up on revenue-related reports
Ensure duty payments are made on time and accurately using system-generated reports
Perform other related job duties as assigned or required

Required Qualifications

Active U.S Customs Broker License
Bachelor’s degree or equivalent professional experience
Minimum 5 years of leadership experience in a Customs Brokerage environment
Demonstrated expertise in PGA processes (especially FDA, APHIS, Fish & Wildlife, EPA, DOT)
Experience with post summary corrections, protests, and penalty mitigation
In-depth knowledge of U.S. import regulations and compliance requirements
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google applications
Proven ability to lead teams effectively through strong interpersonal and leadership skills
Excellent verbal and written communication skills, with the ability to convey information clearly and confidently at all levels

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

Sit for prolonged periods of time at a desk while working on a computer
Use hands and fingers to operate a keyboard, mouse, and telephone
Speak and hear clearly in person, virtually, and over the phone
Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.

The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This is a hybrid role based out of our Des Plaines, IL office. Regular, on-site presence is required 4 days per week in office and work may be performed 1 day per week remotely or as otherwise directed by the company.

Schedule

Flexible hours may be required to support deadlines or cross-functional collaboration.

Reasonable Accommodation:
This job description sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. An employee seeking a reasonable accommodation should contact Human Resources.

Equal Employment Opportunity:

The Company is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of its people to drive change, innovation and growth. The Company prohibits discrimination against applicants and employees on the basis of race, color, religion, sex, gender, age, pregnancy, sexual orientation, marital status, national origin, citizenship status, disability, genetic information, gender identity or expression, covered veteran status or any other characteristic protected by applicable law.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, transfer, discipline, compensation, benefits, and termination of employment. Violations of this policy must be reported to the Company as stated in the Reporting Discrimination, Harassment and Retaliation Section of the Employee Handbook.

Customs Brokerage Manager

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