Offer summary

Qualifications:

At least 3 years of experience in master data management or related roles., Proficiency with Salesforce and Workday systems., Strong attention to detail and data accuracy., Excellent communication and collaboration skills..

Key responsibilities:

Manage and process master data requests within SLA in Salesforce and Workday.

Support SKU creation and pricing setup for new entities.

Collaborate with cross-functional teams to ensure data compliance and quality.

Assist during month-end close and monitor integration issues.

Job description

The Master Data Analyst Staff is responsible for maintaining the integrity and accuracy of customer master data across enterprise systems such as Salesforce and Workday. This role ensures timely processing of data requests, supports cross-functional collaboration, and contributes to continuous improvement of data quality processes.

What you'll do:

1. Master Data Request Management

Monitor the Master Data Requests Queue and process updates in Salesforce and Workday within a 9-hour SLA.
Handle a variety of requests, including but not limited to:
Customer currency changes
EIN verification
Site activation/deactivation
Address and name updates
Invoice contact changes
Duplicate account merges

2. SKU and Pricing Support

Assist in the creation of new SKUs and pricing structures.
Support SKU and pricing setup for newly acquired entities.

3. Cross-Functional Collaboration

Partner with Compliance, Sales Support, Legal, Finance Operations, and Data Health teams to ensure all changes comply with legal, operational, and SOX requirements.

4. Month-End Support

Provide additional support during month-end close to assist Sales with contract-related data changes.

5. Integration Monitoring

Review daily reports for failed integrations and resolve issues in the appropriate systems.

6. Work Item Management

Address and complete assigned ADO (Azure DevOps) cards in a timely manner.

7. Documentation

Create and maintain up-to-date documentation for daily operational tasks and procedures.

What you'll bring:

3+ years of experience in master data management, data quality, or related operations roles.
Experience with Salesforce and Workday.
Familiarity with data integration tools and troubleshooting failed data loads.
Experience with Azure DevOps (ADO) or similar work tracking systems.
Strong Excel skills; experience with data analysis and reporting tools is a plus.
Strong attention to detail and commitment to data accuracy.
Excellent communication and collaboration skills.
Ability to manage multiple priorities and meet tight deadlines.
Problem-solving mindset with a proactive approach to process improvement.
Knowledge of SOX compliance and data governance best practices preferred.
Experience supporting sales operations or finance teams preferred.
Exposure to SKU and pricing management preferred.

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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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