Senior Ambulatory/MyChart Systems Analyst

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Senior Systems Analyst will play a crucial role in the design, development, implementation, and support of various healthcare applications, including Epic, Workday, Kronos, and other major systems. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure.

Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment in collaboration and partnership with architects, tech leads and engineers.

Collaborates with end users to identify, analyze, and support ongoing needs while achieving Service Level Agreements (SLAs) relative to the supported applications.

Leads in process improvement activities related to Application Management for enterprise applications includes (Epic, Workday, Kronos) and other major applications.

Responsibilities And Duties:

System Analysis and Design:
Analyze and document current business processes and workflows.
Identify system requirements and translate them into detailed specifications.
Design and implement solutions to improve system efficiency and user experience.

Application Support:
Provide advanced support for (Epic, Workday, Kronos,) and other applications.
Troubleshoot and resolve system issues in a timely manner.
Coordinate with vendors and internal teams for system upgrades and patches.
Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).

Project Management:
Manage smaller projects related to system implementations and upgrades.
Strong knowledge with various project management approaches, e.g. waterfall, agile.
Ability to lead project teams in project methodology.

Training and Documentation:
Create and maintain comprehensive documentation for system configurations and processes.
Mentor junior analysts and provide guidance on best practices.

Integration and Data Management:
Ensure seamless integration between various healthcare applications.
Manage data integrity and security across systems.
Perform data analysis and generate reports as needed.

Minimum Qualifications:

Bachelor's Degree (Required)

Additional Job Description:

degree in computer science, Information Technology, Healthcare Administration, or a related field.

Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.

In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.

SPECIALIZED KNOWLEDGE

Extensive experience with Epic, Workday, and Kronos applications.

Proven track record of managing complex projects and leading cross-functional teams.

Experience with system integration and data migration projects.

Previous experience in a leadership or supervisory role.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Liaison with managed service providers, vendors, operational leadership.

Ability to work independently and as part of a team.

Proficiency in project management tools and methodologies.

Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.

DESIRED ATTRIBUTES

ITIL Foundation certification desired not required.

Certifications in relevant technologies (e.g., Epic, Workday, Microsoft).

Advanced degree (Master’s or higher) in a related field is a plus.

Experience in a large healthcare system or hospital setting.

Experience with other healthcare applications and systems.

Knowledge of healthcare regulations and compliance standards.

Familiarity with cloud computing platforms (e.g., AWS, Azure).

Experience with business intelligence and analytics tools.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

IS Ambulatory

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

Remote Work Disclaimer:

Positions marked as remote are only eligible for work from Ohio.