Offer summary

Qualifications:

1-2 years of call center or customer service experience., Strong computer literacy and technical skills., Excellent communication and interpersonal skills., Ability to work in a fast-paced, dynamic environment..

Key responsibilities:

Respond to customer inquiries regarding insurance products and policies.

Research and provide information on claims, policy details, and benefits.

Process transactions and policy modifications accurately.

Support customer service campaigns and maintain professional communication.

Job description

Job Description: Max pay rate: $20 per hour

Job location: Training is in person and location after training will be remote

Candidate must be located within 50 miles of Warwick, RI *** office. Must be available to come into the office after training for system outages and as requested.

Training Hours, location, schedule:
8am - 5pm EST is training hours - training will be in office - Monday - Friday.
9/2/2025 is start date.
9/2/2025 - 9/29/2025 will be initial training.
9/30/2025 - 10/13/2025 will be nesting - nesting is also in office.

Post-Training Hours, location, schedule:
8am - 11pm EST will be post-training schedule - Monday - Friday.
Post training location is remote.

Required Skills and Experience:
- 1-2 years call center experience preferred (Will accept customer service experience as well)
- Strong computer literacy required.

Job Description:

Provide service and information to customers regarding *** products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support conserving existing assets.

Responsibilities include:
Provide service to customers who possess a policy through *** by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
Efficiently access multiple electronic systems and LAN/PC to provide complete response;
Work at all times to enhance and strengthen the relationship between the customer and ***;
Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

Skills required include:
Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations;
Excellent oral & written communication skills;
Superior telephone etiquette;
Excellent listening skills and ability to articulate ideas;
Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of ***; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
Strong organizational skills;
Strong ability to multi-task;
Demonstrated ability to manage stress;
Strong computer skills;
Ability to “think out of the box” to generate innovative process improvements;
Strong solid math and analytical skills;
Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred

Required profile