Offer summary

Qualifications:

Bachelor's degree in Accounting, IT, Business, or related field., At least 2 years of experience in ERP support or consulting., Strong knowledge of at least one ERP platform such as MYOB, Acumatica, or Microsoft Business Central., Excellent problem-solving and communication skills in English..

Key responsibilities:

Provide technical and functional support for ERP systems.

Handle client inquiries, log support tickets, and resolve issues within SLAs.

Assist with data migrations, system upgrades, and basic configurations.

Support training sessions and collaborate during client rollouts.

Are you looking for talents with specialized skills that can add value to your business?Is it difficult to find talent locally because of budget constraints or lack of the specific skillsets you need?How We Can Help You:- Atticus is an offshore managed services provider- We develop great talent and innovative services- We provide expert full time and contract resources for NetSuite, Microsoft Dynamics, ServiceNow, Oracle, SAP, Finance & Accounting, SFDC, Database Administration, Infrastructure/Networking, .Net, DevOps, Mobile developers, Cloud Engineers, Java developers, Ruby on Rails, Python, Big Data, , BA/BSA, QA, Technical Writer, UI/UX and any tech support roles.- We bring a depth of experience and understanding in all areas of applications deployment, analysis, project management and training. - We’ve also built our capability to provide post-implementation services to our partners in the NetSuite ecosystem. Our core service is an automated systems review minus the lengthy discovery calls. Think of it as an MRI for your NetSuite system which spits out a report instantly.- We help Technology Consulting partners, End Users of these technologies, and StartupsWhere We Are and What Our Clients Have to Say:50+ Project Implementations18+ NetSuite Certifications200+ Consultants4 Continents (US, Australia, Asia, Europe)"Atticus has found exceptional people for us FAST. We usually need people immediately and the skillsets that we are looking for ain't easy to find in the US. The new team members we've onboarded has allowed us to grow our practice.."- Glenn M., NetSuite Alliance Partner"We love the team that we hired from Atticus. We found them to be more customer centric and flexible compared to our other remote teams."- Bryan H., ServiceNow Business AppsIf you are looking to build an offshore staffing team or need support with your NetSuite instance, you can contact us at info@atticus.ph

Job description

Job Summary:
We are seeking a client-focused and tech-savvy ERP Support Consultant to provide first- and second-level support across MYOB, Acumatica, or Microsoft Business Central platforms. You will work closely with clients to troubleshoot system issues, offer functional guidance, and support ERP implementations or optimizations. This role is crucial in ensuring smooth daily operations and delivering excellent post-go-live support.

Key Responsibilities:

Provide technical and functional support for ERP systems (MYOB Advanced/EXO, Acumatica, or MS Business Central)
Handle client inquiries, log support tickets, and manage issue resolution within SLAs
Troubleshoot issues related to financials, inventory, purchasing, sales, payroll, or reporting modules
Guide users through best practices and basic configurations to ensure proper ERP utilization
Assist with data migrations, minor customizations, and system upgrades when required
Escalate complex technical issues to development or vendor support teams
Document issue resolutions and contribute to the internal knowledge base
Support training sessions or onboarding for new users
Collaborate with project teams during rollouts or client transitions

Required Qualifications:

2+ years of experience in ERP support or consulting
Strong knowledge of at least one ERP platform:
- MYOB Advanced/EXO
- Acumatica
- Microsoft Dynamics 365 Business Central
Solid understanding of business processes (finance, supply chain, procurement, etc.)
Excellent analytical and problem-solving skills
Strong written and verbal communication in English
Ability to work independently and in a remote team setup
Bachelors degree in Accounting, IT, Business, or a related field

Preferred Skills: