Underwriting - Quality Assurance Associate

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.

Internal Job Title: Underwriting/Quality Assurance Associate

Location: US-GA-Atlanta-Remote

FLSA:  Non-Exempt 

Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Role Overview:

At Safe-Guard Products International, we put our clients' and employees' needs first to support the company vision to provide products and solutions to the motor vehicle industry that protect consumers from the perils of ownership. Our products complement manufacturers' warranties both during and after the factory warranty period. This position provides support to dealerships and/or their representatives. In executing the duties of the role, the underwriting/quality assurance associate will ensure the dealerships or their representatives that products or service is accurately reviewed and successfully posted, meeting all business requirements. 

Key Responsibilities

• Contract Review: Review contracts for accuracy and completeness, ensuring compliance with company policies and regulations.
• Decision Making: Make informed decisions regarding the acceptance, modification, or rejection of contract based on underwriting guidelines.
• Collaboration: Work with agents and other internal departments to gather necessary information and ensure accurate processing of the contracts.
• Documentation: Maintain detailed records of underwriting decisions, including reasons for rejections or exceptions and prepare reports summarizing your books of business

Core Competencies Required:

Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships, and cross functional partnering.

Partners across organizational boundaries. Reaches out and to work with associates outside of own department to achieve objectives. Anticipates effects of own area’s actions and decisions on other associates and departments; influences others to support individual and team objectives.

Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards

Has achieved a satisfactory level of technical and professional skill or knowledge in position related areas; keeps up with current developments or trends in area of expertise; understands and uses knowledge, solutions, and capabilities to achieve results.

Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution

Takes action to meet customer needs and concerns – Considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments; responds to customer requests in a timely manner to satisfy customer needs

Qualifications:  

• College Degree preferred or equivalent work experience
• 2+ year's experience within accounting, quality assurance, insurance or underwriting
• Service Contract or Automotive Warranty Administrator experience is a plus  
• Proficiency in MS Office
• Excellent interpersonal skills, able to communicate at a business level.
• Strong work ethic, time management and organizational skills. 
• Detail oriented, able to catch and identify discrepancies. 
• Proactive problem solver able to provide input and think critically through solutions. 
• Must be authorized to work in the U.S or Canada
• Must be able to successfully pass a background check

Company Benefits:        

• Medical, Dental, and Vision Insurance         
• Flexible Spending Account
• Health Savings Account 
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More! 

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.