Offer summary

Qualifications:

Minimum of 2 years' experience in a related role., Strong understanding of business requirements and functional implementation., Excellent written and verbal communication skills., Self-motivated with the ability to manage implementations independently..

Key responsibilities:

Lead and manage client implementation projects.

Provide training and onboarding to new clients.

Build and maintain strong client relationships.

Coordinate with clients and internal teams to ensure successful system adoption.

Job description

Job Description:

Client Implementation Specialist

Job Description

As an Implementation Specialist at ProviderSoft, you will be dedicated to working with select Clients to ensure that they can successfully implement our software system to perform various ongoing business operations. You will lead the implementation project, hold regularly scheduled meetings with Clients, and provide individualized customer service (as needed). You will need to be intimately familiar with how Clients operate and how they interact with our software to ensure that they fully utilize new and existing functionality to meet their workflow needs. You will need to work in partnership with Clients and assist them in achieving their implementation goals within the system. You will also need to work in partnership with the Client Success Specialist, and successfully hand-off fully implemented Clients for ongoing Client Success Management and Support. Above all else, you will be responsible for initiating and fostering the client relationship by anticipating their needs, providing leadership and support to their implementation of the system, and by providing personal, exemplary customer service.

Responsibilities

Plan and implement new Client Accounts using strong organizational and project management skills
Provide training and other onboarding services to new Client accounts and conduct weekly support conference calls
Understand Client needs at a level of detail sufficient to define functional requirements
Serve as the liaison between Clients and ProviderSoft development staff
Build and foster strong Client relationships
Provide exemplary customer service via email and phone
Demonstrate new functionality and communicate Client feedback
Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, implementation tracking, and any other way to aid in the implementation of new Client Accounts

Requirements

2+ years’ experience in a related role; Early Intervention Program knowledge a plus
Understanding of business requirements and the ability to translate these into functional and efficient tasks to implement new Clients
Self-motivated; Self-guided; Ambitions to manage implementations independently and effectively
Exceptional written and verbal communications skills
Creative thinker and an attention to detail
Hard working and an ability to multitask
Seeks positive criticism and ways to improve efficiency regularly
Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.
Desire and talent for working with people; ability to positively affect difficult business negotiations

Location

Your home! ProviderSoft's regular office is a virtual network. Each member of the team works remotely communicating via Teams and coordinating with online project management tools.

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Business Unit:

ProviderSoft

Scheduled Weekly Hours:

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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