Customer Support Specialist / Remote

Reports to: Customer Success Manager 

Location: 100% Remote  (USA)

Position Overview:

We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction.

Compensation & Benefits: The hourly rate for individuals expressing interest in this position is $22 - $26 per hour + uncapped performance based commission.

Benefits Available To Eligible Employees Include The Following

• Medical, dental, vision insurance
• Wellness and mental health benefits
• Tax-advantaged health care accounts
• Financial and income protection benefits (Life insurance, short term disability, 401(k)
• Paid Time Off (PTO), holidays, and sick time off
• Remote worker assistance for wellness and home office
• Fully remote work

Responsibilities:

Investigate and resolve customer inquiries regarding DMS products and services

Interact with customers, Customer Success Manager, and the sales team to handle a variety of post-sales service functions

Provide ongoing support to customers on website navigation and technical issues

Log all calls and support requests

• 2+ years of inbound customer support experience
• Minimum of Associate's degree.
• Experience in a SaaS environment is preferred
• Excellent in-person, phone and written customer communication skills
• Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus
• Ability to manage time effectively and work independently

About DMS

Digital Media Solutions® (DMS) is a leading provider of technology-enabled digital performance advertising solutions connecting consumers and advertisers.

DMS is a growing company that provides team members with opportunities to learn new technologies and enhance their skills. In addition to competitive salaries, reliable work schedules, access to technology, an energetic and connected work culture and an impressive suite of employee health and wellness benefits, DMS also offers employees the chance to further acquire industry knowledge and network with colleagues.

The culture at DMS is built on a foundation of collaboration, support and inclusion. DMS believes in the power of teamwork. DMS is more than just an award-winning company, we are a team that supports one another, challenges each other and celebrates together.

Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”