Robotics Support Engineer - Partner Success (f/m/d)

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Germany

Offer summary

Qualifications:

Master's degree in Computer Science, Electrical/Mechanical Engineering, or a related field., At least 3 years of support experience in the technology industry., Experience with hardware/software development lifecycle, Linux command line, and related tools., Proficiency in Python and C++, with familiarity in robotics industry and tools like ROS and Docker..

Key responsibilities:

  • Assist customers with robot deployment and software solutions, potentially at customer sites.
  • Handle technical issues, follow up with product teams, and communicate status to customers.
  • Participate in meetings with partners and internal teams for alignment and process improvement.
  • Document incidents, develop guidelines, and collaborate across teams for product enhancements.

Energy Robotics logo
Energy Robotics Machinery Startup https://www.energy-robotics.com/
11 - 50 Employees
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Job description

YOUR TASKS
  • Working at the frontline with our customers and the product engineering team, to make the (remote) deployment of the robots and our software solution a success, potentially at the customers' facilities
  • Handling issues while following up with the product team in a timely manner and actively communicating the status with the customers
  • Participating in the meetings with our partners and the partnership team for better alignment and fast processes
  • Documenting and tracking the incidents to assure high-quality standards as well as developing internal and external guidelines and tutorials
  • Collaborating in cross-functional teams for product and process improvements
  • Working with sales on demos of our solutions at our test site and the customer site
  • Following up with management and colleagues on identified key issues to continue our success
YOUR PROFILE
  • Master’s in Computer Science, Electrical/Mechanical Engineering, or related field
  • 3+ years of support experience in the technology industry
  • Experience with hardware/software development life-cycle, Linux command line, and related tools
  • Experience in the robotics industry
  • Familiarity with ROS and Docker
  • Proficiency in Python and c++
  • Experience analyzing Linux log files (journald, syslog)
  • Strong technical background 
  • Excellent communication and problem-solving skills
  • Organized, self-structured, and proactive
  • Ability to present technical information clearly (e.g., slides, documentation)
HELPFUL ADDITIONAL QUALIFICATIONS
  • Familiarity with Arduino and Grafana
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About us
We believe robots should do the work humans should not—dull, dirty, and dangerous tasks. The robot industry is experiencing rapid growth, powered by AI, cloud computing, 5G networks and falling cost of robot hardware. We envision a transformative decade ahead similar to the arrival of smartphones. With hundreds of thousands and very soon millions of inspections performed across five continents and software trusted by the world's top energy leaders, we’re not just imagining impact—we're delivering it.

We are a team of roboticists, AI experts, and world champions who grew up programming robots and never stopped developing intelligent autonomy software for collaborative mobile robots. With our diverse team of 70+ people from 25+ different countries, our team is uniquely qualified to revolutionize the industry. Our foundation is strengthened by visionary entrepreneurs and committed investors. Additionally, we work closely with notable partners and collaborators such as AWS, Boston Dynamics, DJI, Ericsson, Google, Intel, Microsoft, Mitsubishi, Nokia, Nvidia, SAP and many more. Together, we are committed to shaping the future of robotics.

Are you passionate about robotics and eager to make a difference? Join us and be part of a team that is not just witnessing but actively shaping the future of robotics. Energy Robotics is the place for you. Be at the forefront of this groundbreaking journey!

 


YOUR BENEFITS AT ENERGY ROBOTICS*

Growth & Development
  • Annual education budget
  • Learn from world-leading robotics experts
  • Knowledge-sharing sessions & workshops
Flexibility & Time Off
  • Flexible remote work and workation possibilities
  • Support for a standing desk for your home office
Wellbeing & Community
  • Be part of an international team with over 20 nationalities
  • 1:1 sessions with certified psychologists and mental health workshops
  • Team events: hackathons, outdoor adventures & more
  • Weekly sponsored team lunches
Financial Perks
  • Support for public transport costs
  • Extra employer contribution to company pension scheme
  • Allowance for kindergarten costs possible
  • ...and more benefits & discounts
*The specific offer may vary depending on employment type

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Machinery
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

C++ (Programming Language)LinuxRoboticsPython (Programming Language)Hardware ProgrammingBusiness CommunicationEvent TrackingSoftware DevelopmentLinux CommandsDocker (Software)ArduinoGrafana

Other Skills

  • Proactivity
  • Communication
  • Problem Solving
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