Services Quality Manager

Job Title

Job Description

Services Quality Manager

In this role you

The Services Quality Manager is responsible for overseeing activities to help achieve a state of high-quality performance and compliance in the factories and provides oversight of Philips processes utilized in manufacturing.

Your role:

• Leads analysis of defects for determining dispositions of non-conformances and drives management of Non-Conformances (NC) and Quality Notifications (QN).
• Manages the CAPA process, overseeing investigations into nonconformances, determining root causes, and implementing effective corrective and preventive actions, while monitoring CAPA effectiveness.
• Ensures regular assessment of impact to Process Failure Mode and Effects Analysis (PFMEA) and associated controls in relation to design changes and assists in Manufacturing Process Development and Design Transfer activities.
• Supervises non conformance events and investigations in the factory and oversees material review board activities for non-conformance disposition management.

• Manages talent across the team, while driving employee selection, performance management, compensation management, career development, and ensuring effective operational management. Mentors and develops a team of quality engineers, fostering a culture of continuous learning and knowledge sharing, ensuring the successful completion of new product introduction (NPI) projects and smooth product transfers within the factory.
 

You're the right fit if:

• Bachelor's Degree in Mechanical Engineering, Electronics Engineering, Science or equivalent.
• 2+ years of experience with Bachelor's in areas such as Quality Engineering, Safety Engineering, Process Engineering or equivalent.
• Experience in products/services and Quality Engineering and Continuous Improvement techniques and Leadership
• Prefer experience in Medical Device, Process Improvement, Continuous Improvement, Design for Quality, CAPA.  
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in New Kensington, PA is $87,000 to $140,000, Annually. 

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. 

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Mt. Pleasant, PA.

#LI-PHI

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.